Executive, Learning & Development

Executive, Learning & Development (16459) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an Executive, Learning & Development to join the One&Only L&D team at One&Only Royal Mirage Resort in Dubai. With the global growth of our brands, you will be an integral part of the Resort’s success and your role goes beyond developing potential relationships with our guests and colleagues. Where you will be responsible for facilitating and administering training for all colleagues to meet both the individual and organizational needs and to ensure that the brand is the Employer of Choice. Key Duties and Responsibilities - To assist in the preparation, facilitation and administration of the pre-opening training plans and requirements for the brand. - To schedule and facilitate all training programs offered at resort level and departmental level as designated. - To assist in administration and facilitation of e-learning programs of the brand. - To assist in conducting Training Needs Analysis and to facilitate the necessary programs. - To ensure necessary preparation of training handouts, training support material & other training related matters for scheduled sessions. - To ensure training records are accurate and up to date in the learning management system and master database. - To facilitate the feedback received from programs and to manage and administer them appropriately. - To utilize Development Plans from Individual Performance Appraisals to ensure that individual Team Member requirements that achieve individual and organizational goals are followed through. - To liaise with external institutions and organizations for all appropriate external programs that Team members will be nominated for. - To execute any other duties as assigned by Cluster Learning and Development Manager. Personal Skills 1. Sincere - Shows integrity in all his/her dealings with others - Is open to constructive criticism, takes accountability & strives to be better. - Delivers apt communication on all fronts and to all parties - Values honesty and integrity, truthful and ethical in all dealings 2. Dependability - Stands by his/her commitments and follows through to completion - Can be relied upon to complete tasks given - Will alert subordinates, peers and managers if he/she is unable to honor commitment - Delivers consistent work 3. Self-Development - Proactively seeks out to improve and add new skills identifies the areas of development and creates a plan - Takes advantage of training opportunities - Seeks out mentor opportunities and proactively asks for feedback from others Interpersonal Skills 4. Team Player - Is observant of the team setting and plays his/her role as needed - Shares ideas for improvement for the overall good of the team - Is open to other peoples’ ideas and suggestions, i.e. is adaptable - In a team-setting - allows others to finish their work and take responsibility for their tasks, does not try to impose his/her own approach - Addresses conflict in the group as it arises, does not shy away from issues - Challenges team direction and beliefs - Is an active participant in the team, does not sit back and wait for instruction or direction. 5. Customer Focused - Understands that different customer needs: internal customers, superiors, peers, subordinates and external customers - each play an important role - Anticipates the needs and expectations of all user groups and exceeds whenever possible: under-promises and over-delivers - Treats customers with respect (internal and external) - Builds rapport, credibility and trust with customers - Strives to add value to product offerings and services - delivers the unexpected - Feels a sense of obligation to others to deliver on the promise and performs well - Responds to customers’ requests promptly and manages their expectations - Searches for feedback from customers and follows-up to completion - Is honest and

Assist in the preparation, facilitation and administration of pre-opening training plans and requirements for the brand; schedule and facilitate all training programs offered at resort level and departmental level as designated; assist in administration and facilitation of e-learning programs of the brand; assist in conducting Training Needs Analysis and facilitation of necessary programs; ensure preparation of training handouts, training support material & other training related matters for scheduled sessions; ensure training records are accurate and up to date in the learning management system and master database; facilitate the feedback received from programs and manage and administer them appropriately; utilize Development Plans from Individual Performance Appraisals to ensure that individual Team Member requirements align with individual and organizational goals; liaise with external institutions and organizations for all appropriate external programs that Team members will be nominated for; execute any other duties as assigned by Cluster Learning and Development Manager.