Host

Host (17700) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Host to join One&Only team at One&Only Royal Mirage Resort in Dubai. With the global growth of our brands, you will be an integral part of the Resort’s success and your role goes beyond developing potential relationships where you will ensure that all VIP guests experience a personalized service from arrival to departure. Key Duties and Responsibilities: - Welcome and assist all VIP guests with the following tasks: Check-in of guests, escorting of VIP guests, concierge enquiries and any other requests and guest orientation of the resort. - At the start of the shift to take note of all VIP arrivals and ensure that all special requests have been attended to and auctioned. - Ensure all VIP arrival guests as per the daily arrival lists are greeted warmly and personalized as per standard procedures. - Adhere to all Resort rules and regulations as per Service Standard Policies and procedures, and follow all communications briefed by the Manager. - Attend departmental briefing at the start of each shift and submit daily arrival lists with comments and remarks of respective guests. - Communicate any special requests or comments immediately to the team and to the Manager. - Have a good knowledge of all attractions, sales promotions and resort activities at all times. - Have thorough knowledge of the resort layout to assist the guest with any requested directions or tour of the resort. - Recognize all guests celebrating a special occasion during check-in and ensure that all required departments and actions are taken to for the celebration. - Update all guests’ profile in opera and after check-in and ensure all passports’ scanned copies are attached to the registration cards. - All registration cards should be dropped at the end of the shift at the Front Desk back office. - Organize for any special amenities for VIP arrivals and complaints handling or special celebration. - Carry out the daily courtesy calls to check on guest satisfaction and update the Team Leaders of any issue for special actions. - Ensure that resort collaterals stocks are in place and set-up to be given to VIP guests and ensure checking with marketing for any new updates. - Ensure that agreed magazines titles and newspapers are placed according to instructions. - Ensure room allocation is done as per guest’s requests as much as possible. - Follow-up with housekeeping of any pending queue rooms and priority rooms for arrivals and service. - Liaise with the airport team to monitor guest arrival and inform the Team Leaders and Managers of the location and arrival time of the guest to the resort. - Communicate guests transport requests correctly and timely as per resort standards. - Be trained in emergency procedures and basic first aid. - Be flexible in working hours and schedules as per occupancy requirements. Suitable candidate will be reporting directly to the Guest Experience Manager. He/She must be highly qualified and must have at least 1-2 years’ experience in a similar role in an upscale luxury hospitality industry or five-star hotels. He/She must have customer service & reservations background with strong attention to details and analytical skills, must be able to work under pressure and meet strict deadlines with excellent spoken and written communication skills in English and/or another language. Computer literacy including relevant software and experience in using an Opera system. Middle East/GCC experience is an advantage. At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you. Please apply directly through this website and submit your most recent CV. Applications that do not meet the requirements will not be considered. We Thank You

At least 1-2 years’ experience in a similar role in upscale luxury hospitality or five-star hotels. Customer service and reservations background with strong attention to detail and analytical skills. Ability to work under pressure and meet strict deadlines. Excellent spoken and written English and/or another language. Computer literacy including Opera system experience. Middle East/GCC experience is an advantage.

Welcome and assist all VIP guests with tasks including check-in, escorting VIP guests, concierge inquiries and guest orientation. Note VIP arrivals at shift start and attend to all special requests. Greet VIP arrival guests warmly and personalize according to standard procedures. Adhere to resort rules and procedures and follow communications from management. Attend departmental briefings and submit daily arrival lists with comments. Communicate special requests to the team and manager. Maintain knowledge of attractions, promotions, and resort activities; know the resort layout to assist guests. Recognize guests celebrating special occasions and coordinate required departments for the celebration. Update guest profiles in Opera and attach passport copies to registration cards. Drop registration cards at the Front Desk back office at end of shift. Arrange for special amenities for VIP arrivals and handle complaints or special celebrations. Conduct daily courtesy calls to check guest satisfaction and inform Team Leaders of any issues. Ensure resort collaterals are stocked and coordinate with marketing for updates. Ensure magazines/newspapers are provided as directed. Allocate rooms per guest requests where possible. Follow up with housekeeping on pending/priority rooms. Liaise with airport team to monitor guest arrivals and inform relevant staff of times. Coordinate guest transport requests per resort standards. Be trained in emergency procedures and basic first aid. Maintain flexibility in working hours as per occupancy needs.