robusta
Experience Design Team Leader - 3 Months - On-site - Abu Dhabi - Octopus by RTG
Abu Dhabi, UAEPosted 3 days ago
Apply link checked today
- Salary
- AED 10k–18k a month· est.
- Job type
- Contract
- Level
- Lead
- Field
- Design & Creative
- Work mode
- On site
About the role
About the Role We are looking for an experienced Experience Design Team Leader to define and own the end-to-end customer experience architecture across the company's service ecosystem, shaping the future-state ecosystem experience architecture and blueprint. Roles and Responsibilities - Define the future-state ecosystem experience architecture and blueprint. - Define and own the end-to-end customer experience architecture across the company's service ecosystem. - Design connected service ecosystems rather than standalone touchpoints. - Apply expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning. - Lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards.
Requirements
- - 8–12 years of experience in Service Design, Experience Design, Customer Experience, Retail, Hospitality, Aviation, or other multi-site consumer environments.
- - Strong expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning.
- - Exceptional facilitation skills, with the ability to lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards.
- - Preferred backgrounds include Service Design Lead, Experience Design Manager, CX Architecture Lead, or Innovation & Experience Transformation Lead roles within large consumer-facing organizations.
Responsibilities
Define the future-state ecosystem experience architecture and blueprint. Define and own the end-to-end customer experience architecture across the company's service ecosystem. Design connected service ecosystems rather than standalone touchpoints. Apply expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning. Lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards.
Skills
- Service design
- Experience design
- Customer experience
- Service blueprints
- Design systems
- Journey architecture
- Prioritization frameworks
- Implementation planning
- Workshop facilitation
- Stakeholder alignment
- Coaching a design team
- Operating models
- Experience standards
Not sure you fit this role?
Upload your CV and see how you score against robusta and every other live job. It's free.
Get my free matchesAED 10k–18k a month· est.
Similar jobs in the UAE
Service Design Manager - On-site Abu Dhabi - Octopus by RTG (5 months contract)
robustaAbu Dhabi, UAE
AED 28k–48k a month· est.
Service Designer Team Lead 3 Months onsite in Abu Dhabi - Octopus by RTG
robustaAbu Dhabi, UAE
AED 25k–42k a month· est.
Senior Service Designer - On-site Abu Dhabi - Octopus by RTG (5 months contract)
robustaAbu Dhabi, UAE
AED 25k–40k a month· est.
Delivery Manager - 3 Months - On-site - Octopus by RTG - Abu Dhabi
robustaAbu Dhabi, UAE
AED 12k–18k a month· est.
Senior UX/UI Designers On-site Dubai - Octopus by RTG (9 months)
robustaDubai, UAE
AED 28k–42k a month· est.
AI Designer - On-Site - Abu Dhabi - 6 Months - Octopus by RTG
robustaAbu Dhabi, UAE
AED 25k–42k a month· est.