Store Manager - Rituals

POSITION OBJECTIVE - Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - Implement operating procedures at the store as per the company and Brand standards - Promote the Loyalty Program of the company for maximizing loyalty and repeat sales - Provide feedback to the Area Manager and Operations Manager with regards to employees and products Key Responsibilities - Brief and guide the staff on achievement of the daily / weekly / monthly sales target - Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss - Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs - Ensure minimal stock loss manage stockrooms - Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times - Apply creative techniques to achieve / exceed the store sales target - Ensure has the required stock levels to maximize the sales - Weekly audit the store administration and resolve discrepancies if any - Manage the daily roaster, leave and grievances of the retail staff - Maintain the visual merchandising standards at the stores all the time as per set VM standards - Promote the Club Apparel Loyalty Program of the company for repeat sales - Supervise the store and provide feedback to the Area Manager with regards to the employees and products - Ensure awareness and vigilance at all times of security in the store without any negligence - Must be updated about the various brands of the group for suggestive selling to the customers - End to end store operations responsibility - Must be physically fit to stand for extended hours and heavy lifting

Position objective and key responsibilities include: Achieving sales targets through leading retail staff; ensuring staff are fashionable, well-groomed, and knowledgeable about products; maintaining stock levels and minimizing stock loss; enforcing store procedures and brand policies; promoting the Loyalty Program to drive repeat sales; providing feedback to Area Manager and Operations Manager regarding staff and products; guiding staff on daily/weekly/monthly sales targets; conducting weekly store administration audits and resolving discrepancies; managing daily roaster, leave, and grievances; maintaining visual merchandising standards per VM guidelines; promoting Club Apparel Loyalty Program; supervising the store and reporting on staff and product status; ensuring security vigilance at all times; staying updated on group brands for suggestive selling; responsible for end-to-end store operations; physically capable of standing for extended hours and heavy lifting.