About the role

POSITION OBJECTIVE - Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - Implement operating procedures at the store as per the company and Brand standards - Promote the Loyalty Program of the company for maximizing loyalty and repeat sales - Provide feedback to the Area Manager and Operations Manager with regards to employees and products Key Responsibilities - Brief and guide the staff on achievement of the daily / weekly / monthly sales target - Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss - Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs - Ensure minimal stock loss manage stockrooms - Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times - Apply creative techniques to achieve / exceed the store sales target - Ensure has the required stock levels to maximize the sales - Weekly audit the store administration and resolve discrepancies if any - Manage the daily roaster, leave and grievances of the retail staff - Maintain the visual merchandising standards at the stores all the time as per set VM standards - Promote the Club Apparel Loyalty Program of the company for repeat sales - Supervise the store and provide feedback to the Area Manager with regards to the employees and products - Ensure awareness and vigilance at all times of security in the store without any negligence - Must be updated about the various brands of the group for suggestive selling to the customers - End to end store operations responsibility - Must be physically fit to stand for extended hours and heavy lifting

Responsibilities

Position Objective: Achieve company objectives by ensuring the highest levels of customer service by retail staff and ensuring they have the skills and support required to maximize sales; implement operating procedures at the store per company and brand standards; promote the Loyalty Program to maximize loyalty and repeat sales; provide feedback to Area Manager and Operations Manager regarding employees and products.

Key Responsibilities: Brief and guide staff to achieve daily/weekly/monthly sales targets; remain fashionable and well-groomed with up-to-date product knowledge to minimize stock loss; maintain knowledge of new products, trends, and fashion directives to respond to customer needs; ensure minimal stock loss and manage stockrooms; implement store operating procedures and ensure adherence to brand and company policies; apply creative techniques to achieve/exceed sales targets; ensure adequate stock levels to maximize sales; weekly audits of store administration and resolve discrepancies; manage daily roaster, leave, and grievances of retail staff; maintain visual merchandising standards per VM standards; promote Club Apparel Loyalty Program for repeat sales; supervise store and provide feedback to Area Manager regarding staff and products; ensure attention to security in the store; stay updated on various group brands for suggestive selling; end-to-end store operations responsibility; must be physically fit to stand for extended hours and perform heavy lifting.

Skills

customer service

sales target achievement

stock management

visual merchandising

loyalty program management

staff scheduling / roaster management

staff leadership / supervision

loss prevention / security awareness

brand and company policy adherence

fashion product knowledge

stockroom management

store administration auditing

promotional campaign execution

suggestive selling

Store Manager

About the role

Responsibilities

Skills

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