Senior Specialist - Cybersecurity Production Support

About the role

Requirements

• ·       Bachelor’s degree in Cybersecurity, Information Security, Computer Science, or related field.
• ·       4–8 years of experience in cybersecurity production support within banking or financial services environments.
• ·       Hands-on experience with Splunk (Enterprise / ES), SOAR platforms (e.g., Cortex XSOAR, Splunk SOAR), and VPN solutions (e.g., IPSec, SSL VPN).
• ·       Strong understanding of SIEM use cases, log management, threat detection, and incident response workflows.
• ·       Experience with ITIL processes including Incident, Problem, and Change Management.
• ·       Exposure to SAMA regulations, NCA ECC controls, PDPL, and NDMO data governance frameworks.
• ·       Experience working with vendors and managed service providers for cybersecurity tools and platforms.
• ·       Familiarity with DR/BCP planning, execution, and audit requirements.
• Basic scripting or automation knowledge (Python, PowerShell, or similar) is preferred...

Responsibilities

• Provide end-to-end production support for cybersecurity platforms including Splunk (SIEM), SOAR, and VPN infrastructure ensuring high availability and service reliability.
• Monitor security platforms, dashboards, and alerts to ensure continuous operational effectiveness and proactive issue detection.
• Manage Incident, Problem, and Change processes in accordance with ITIL standards, ensuring timely resolution and proper escalation.
• Perform root cause analysis (RCA) for system outages, performance degradation, and security incidents, ensuring corrective and preventive actions are implemented.
• Administer and support Splunk use cases, correlation rules, log ingestion pipelines, and performance optimization.
• Operate and maintain SOAR playbooks, workflows, and automation scripts to enhance incident response and reduce manual intervention.
• Support VPN technologies including secure remote access, site-to-site connectivity, authentication mechanisms, and encryption protocols.
• Ensure compliance with SAMA Cybersecurity Framework, NCA ECC, PDPL, and NDMO data governance and classification requirements.
• Execute Disaster Recovery (DR) and Business Continuity Plan (BCP) activities including regular testing, failover validation, and documentation updates.
• Collaborate with internal security teams, infrastructure teams, and external vendors for issue resolution, patching, upgrades, and system enhancements.
• Maintain operational documentation including runbooks, SOPs, playbooks, system configurations, and knowledge base articles.
• Implement monitoring, alert tuning, and automation to improve detection accuracy, reduce false positives, and increase operational efficiency.
• Track KPIs, SLAs, and system performance metrics for cybersecurity platforms and produce operational reports.

Skills

• Splunk (Enterprise / ES)
• SOAR platforms (e.g., Cortex XSOAR, Splunk SOAR)
• VPN solutions (IPSec, SSL VPN)
• ITIL processes (Incident, Problem, Change Management)
• Security information and event management (SIEM)
• log management and threat detection
• root cause analysis (RCA)
• SAMA Cybersecurity Framework
• NCA ECC controls
• PDPL
• NDMO data governance
• Disaster Recovery (DR) and Business Continuity Planning (BCP)
• automation scripting (Python, PowerShell)