Manager- Learning Management Systems (IT Business Applications)

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Manager- Learning Management Systems (IT Business Applications) to join our team. This is a Remote within the United States (with a hybrid preference for San Jose, CA) role, reporting to the Sr. Director, Enterprise Applications in the IT/Business Applications department. We are seeking a highly motivated, experienced, and hands-on individual to own and manage the business applications related to our external and internal Learning Management Systems. Your primary focus will be on end-to-end business processes, systems architecture, and LMS integrations, ensuring seamless connectivity with the rest of the IT Business Applications landscape. You will work closely with cross-functional business and IT teams to understand business processes, define strategies, gather requirements, and design solutions that align with our business objectives. What you’ll do (Role Expectations) - Take ownership of our current internal and external LMS platforms, CMS platform, Certification platform, Badging platform, and future solutions, ensuring their effective functioning and optimal utilization - Work closely with business stakeholders to define the business process and technology platforms strategy and roadmap - Design and maintain the architecture of the LMS and ensure smooth integrations with other business applications in our technology ecosystem - Manage relationships with LMS, CMS, and Certification platform vendors and other relevant technology providers while evaluating new and existing vendors to maintain healthy partnerships - Collaborate with stakeholders and subject matter experts to translate business needs into comprehensive, scalable, and user-centric solution designs Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain - 10+ years of experience managing enterprise business applications, with 5 or more years managing Learning Management Systems and related technologies - Strong understanding of end-to-end business processes for enablement, learning management, and certification management alongside best practices - Expertise in systems architecture, integration, solution design,