Technical Training Content Development Manager

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Manager, Technical Courseware Development to join our Product Management team in a hybrid capacity based in Bangalore, reporting to the Director, Technical Training Development. We’re hiring a player-coach to lead in a fast-paced environment at the intersection of cybersecurity and AI. You’ll be a hands-on Manager who drives end-to-end training strategy and execution—translating new products, features, and real-world use cases into high-impact learning experiences across eLearning, ILT, video, and hands-on labs. You’ll mentor and elevate a team while partnering closely with PMs, instructors, and stakeholders to deliver technically accurate, engaging, and continuously improving training. What you’ll do (Role Expectations) - Manage, mentor, and upskill Content Developers and Instructional Designers in technical writing, cybersecurity concepts, and instructional design to enable high-quality outcomes - Maintain a deep understanding of new products and features to guide course strategy and translate real-world use cases into effective content decisions - Analyze training requirements and learner needs to identify gaps and refine existing content for improved effectiveness and adoption - Actively create, edit, and troubleshoot learning assets, including hands-on labs and scenarios, to provide practical technical solutions for the team - Define quality standards for accuracy and consistency while partnering with stakeholders to prioritize projects and ensure on-time delivery Who You Are (Success Profile) - You act like an owner, fueling your bias for action with a passion for the mission and navigating seamlessly between high-level strategy and hands-on execution. - You are a high-trust collaborator who embraces a challenge culture by giving and receiving candid feedback to drive teamwork and earn trust. - You are driven by innovation and a deep curiosity for how things work, energized by solving complex technical challenges to find scalable solutions. - You are a pragmatic builder obsessed with creating and shipping, willing to roll up your sleeves to build the first version yourself to deliver value quickly. - You champion simplicity by distilling complex technical concepts into clear, actionable plans and bringing precise focus to every interaction. What We’re Looking for (Minimum Qualifications) - 10+ years of experience building technical learning content, such as technical writing or instructional design, with a proven track record of shipping high-quality deliverables - Proven leadership experience building and scaling high-performing content teams, managing roadmaps, and driving change in a high-feedback environment - Strong cybersecurity foundation with the ability to translate complex technical concepts into clear, learner-ready narratives and hands-on experiences - Experience operationalizing AI in content workflows to improve quality and throughput while maintaining strong human review for technical accuracy - A "builder" mindset with the ability to move between strategy and hands-on execution to deliver impactful business outcomes What Will Make You Stand Out (Preferred Qualifications) - Experience building and troubleshooting hands-on lab environments and designing scenario-based learning tied to real-world use cases - A background in partnering closely with Product Management and SMEs to translate product roadmaps into training plans with speed and quality - Relevant certifications in cybersecurity or instructional design, such as Security

10+ years of experience building technical learning content, such as technical writing or instructional design, with a proven track record of shipping high-quality deliverables. Proven leadership experience building and scaling high-performing content teams, managing roadmaps, and driving change in a high-feedback environment. Strong cybersecurity foundation with the ability to translate complex technical concepts into clear, learner-ready narratives and hands-on experiences. Experience operationalizing AI in content workflows to improve quality and throughput while maintaining strong human review for technical accuracy. A "builder" mindset with the ability to move between strategy and hands-on execution to deliver impactful business outcomes.