Senior Manager, Business Applications Support

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Sr. Manager, Business Applications Support to join our team. This is a hybrid capacity based in Bangalore role, reporting to the Director, Business Applications Support in the IT Digital Employee Experience department. This is a strategic leadership position at the intersection of technology, business operations, and transformation, where you will lead a high-performing team of 10 professionals supporting Zscaler's Revenue and GTM technology stack. You will be at the forefront of Zscaler's agentic AI transformation journey across Salesforce and connected platforms, while playing a pivotal role in our Salesforce CPQ / Revenue Cloud. What you’ll do (Role Expectations) - Lead the agentic automation roadmap for Sales, Channel, and Revenue Operations workflows in Salesforce, replacing manual, ticket-driven operations with intelligent, automated solutions - Lead the evaluation, execution, and potential migration from Salesforce CPQ to Revenue Cloud by partnering with Sales Operations, Finance, and IT Architecture teams - Coordinate cross-functional teams (Deal Desk, BSA, Dev) to oversee complex programs, platform transformations, acquisition integrations, and continuous CPQ process improvements - Manage, mentor, and develop a team of 10 Business Applications Support professionals, fostering a culture of ownership, accountability, and clear career growth pathways - Act as a key partner to Sales, Channel, and Revenue Operations leadership to align IT capabilities with business priorities through structured governance and executive reviews Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain - 10–14 years of experience in Business Applications, CRM Operations, or IT Business Systems, including 5+ years of directly managing teams in technology or operations environments - Deep hands-on experience with Salesforce (Sales Cloud) alongside strong experience in Salesforce CPQ and/or Revenue Cloud migration and implementation - Solid technical experience working with Validation Rules, Workflows, Lightning Flows, Process Builders, Object Management, Security Models, FLS, Reports, and Dashboards - De