FinOps Associate

This role supports merchant-related financial operations by acting as the primary finance point of contact for payouts, settlements, and reconciliations. The position works closely with cross-functional teams -including Product, Sales, Legal, Risk, and Compliance- to resolve financial and system-related issues and ensure accurate, timely merchant payouts. - Serve as the primary finance point of contact for merchant-related financial operations. - Collaborate closely with Product, Sales, Legal, Risk, and Compliance teams to resolve operational and system-related financial issues. - Provide financial clarifications to internal teams, ensuring alignment on payout logic, settlement models, and merchant configurations. - Assist in preparing, validating, and reconciling merchant payouts, fees, VAT, and offsets across internal systems, ERP, and bank statements. - Liaise with banks and payment partners to resolve failed, delayed, or reversed transfers and ensure accurate payouts. - Support the rollout of new payout models, markets, or financial processes from a FinOps perspective. - Assist in the development of internal documentation, FAQs, and training materials. - Identify process improvement opportunities and assist in implementing them to enhance accuracy and efficiency. - Support month-end close activities and assist during internal and external audits. - Perform other duties as required to ensure smooth financial operations. - 1–3 years of experience in Financial Operations, Payments Operations, Accounting, or FinTech related roles. - Experience working with ERP systems (NetSuite or similar) and Microsoft Excel for large datasets and reconciliations. - Experience with CRM or ticketing platforms is a plus. - Strong analytical and problem-solving skills, with attention to detail and accuracy. - Excellent communication skills, able to explain complex financial information clearly. - Experience working in cross-functional, data-driven teams. - Proactive and accountable mindset with the ability to work under pressure. - Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing priorities. - Flexible to work in rotational shifts that suit both you and the team. - A competitive salary dependent upon experience - Excellent health benefits - We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team - A working environment that gives you autonomy and responsibility from day one - You should be comfortable with the idea that the quality of your work will influence the shape of your career - We are passionate about creating an equitable, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be).

1–3 years of experience in Financial Operations, Payments Operations, Accounting, or FinTech related roles. Experience working with ERP systems (NetSuite or similar) and Microsoft Excel for large datasets and reconciliations. Experience with CRM or ticketing platforms is a plus.

Serve as the primary finance point of contact for merchant-related financial operations. Collaborate closely with Product, Sales, Legal, Risk, and Compliance teams to resolve operational and system-related financial issues. Provide financial clarifications to internal teams, ensuring alignment on payout logic, settlement models, and merchant configurations. Assist in preparing, validating, and reconciling merchant payouts, fees, VAT, and offsets across internal systems, ERP, and bank statements. Liaise with banks and payment partners to resolve failed, delayed, or reversed transfers and ensure accurate payouts. Support the rollout of new payout models, markets, or financial processes from a FinOps perspective. Assist in the development of internal documentation, FAQs, and training materials. Identify process improvement opportunities and assist in implementing them to enhance accuracy and efficiency. Support month-end close activities and assist during internal and external audits. Perform other duties as required to ensure smooth financial operations.