GoGlobal
Business Applications Lead
Dubai, UAEPosted 3 months ago
- Salary
- AED 50k–80k a month· est.
- Job type
- Full time
- Level
- Lead
- Field
- Engineering & Technology
- Work mode
- Remote
About the role
At GoGlobal, the Business Applications Lead owns the internal business applications stack — CRM, ERP / finance, HRIS, and ticketing — configuring, integrating, and evolving the tools that Delivery runs on every day. This is a hands-on technical leadership role for someone who understands both how the business works and how to make SaaS platforms work for it. You will be the single point of accountability for the availability, configuration, and continuous improvement of these core platforms, translating operational needs into reliable application change while keeping access, audit, and data integrity tight. Sitting within Digital Operations, you partner closely with delivery teams, vendors, and the master-data function to keep the application landscape joined-up and dependable. This role suits a pragmatic systems owner who enjoys both the configuration detail and the bigger picture of how applications connect, and who can lead a small specialist team while staying close to the platforms themselves. As part of this remit, the Business Applications Lead also leads automation and AI adoption across Delivery — identifying where workflows can be simplified or automated, embedding AI-assisted tools into the applications and day-to-day processes teams rely on, and partnering with the Automations function and delivery leaders to prioritise, build, and scale these capabilities responsibly, so that automation and AI measurably improve accuracy, efficiency, and turnaround for clients while remaining secure, well-governed, and genuinely adopted by the people who use them. Responsibilities: Application Portfolio Ownership • Administer and evolve the core business applications portfolio, keeping each platform stable, current, and fit for how Delivery works. • Own configuration, release management, and vendor relationships for each application, including roadmap, renewals, and service levels. • Capture operational requirements from across Delivery and translate them into well-scoped, well-tested application changes. Integration & Data • Lead integrations between applications — SSO, data synchronisation, and process orchestration — so information flows cleanly end to end. • Partner with Master Data Management (MDM) on master-data flows across applications, protecting consistency and quality. Adoption & Support • Drive user adoption through clear training, documentation, and responsive day-to-day application support. • Promote consistent, well-governed ways of working across the application landscape as the foundation for scalable, reliable operations. Security, Access & Compliance • Ensure access controls, audit trails, and segregation-of-duties (SoD) compliance are maintained across all applications. • Work within internal controls and regulatory requirements, supporting internal and external audits with accurate evidence. Key Performance Indicators • Application availability and incident volume. • Change throughput and backlog burn-down. • User satisfaction and adoption.
Requirements
- Requirements
- • 8+ years working with business applications, including hands-on SaaS administration and configuration of CRM, ERP / finance, HRIS, or ticketing platforms.
- • Bachelor’s degree in Information Systems, Computer Science, Business, or a related field (or equivalent experience).
- • Strong SaaS administration and configuration skills across multiple enterprise applications.
- • Integration and API fluency — practical experience with SSO, data sync, and process orchestration between systems.
- • Vendor management experience, including release management, renewals, and service-level oversight.
- • Strong requirements-gathering skills — able to turn operational needs into clear, testable application changes.
- • Solid grasp of access controls, audit trails, and segregation-of-duties (SoD) compliance.
- • Excellent communication skills and the ability to support and train non-technical users.
- • Comfort working with AI-assisted tools and an openness to AI literacy as the function evolves.
- Preferred
- • Experience leading a small team of application specialists.
- • Exposure to master-data management and data-governance practices.
- • Relevant platform certifications (e.g. Salesforce, NetSuite, Workday, ServiceNow, or equivalent).
- ABOUT US:
- GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy.
- Business & Corporate Services provided:
- - Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation
- - HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting
- - Finance Solutions: Accounting & Tax
- For more information, please visit GoGlobal.com
- OVERVIEW
- As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.
- Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right.
- We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.
- We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like:
- A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact
- Collaborating with a diverse, global and supportive team
- Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth
- WHY WE ARE DIFFERENT
- We Make Growing Your Career Possible
- - We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly.
- - We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it's better to build lasting value than to chase a one-time payout.
- - We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way.
- - We're global. We offer career opportunities across the world-whether it's new job roles or international locations
- - English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world.
- - We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success.
- - We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership.
- - We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions.
- - We believe flexibility drives
Responsibilities
Application Portfolio Ownership • Administer and evolve the core business applications portfolio, keeping each platform stable, current, and fit for how Delivery works. • Own configuration, release management, and vendor relationships for each application, including roadmap, renewals, and service levels. • Capture operational requirements from across Delivery and translate them into well-scoped, well-tested application changes. Integration & Data • Lead integrations between applications — SSO, data synchronisation, and process orchestration — so information flows cleanly end to end. • Partner with Master Data Management (MDM) on master-data flows across applications, protecting consistency and quality. Adoption & Support • Drive user adoption through clear training, documentation, and responsive day-to-day application support. • Promote consistent, well-governed ways of working across the application landscape as the foundation for scalable, reliable operations. Security, Access & Compliance • Ensure access controls, audit trails, and segregation-of-duties (SoD) compliance are maintained across all applications. • Work within internal controls and regulatory requirements, supporting internal and external audits with accurate evidence. Key Performance Indicators • Application availability and incident volume. • Change throughput and backlog burn-down. • User satisfaction and adoption.
Skills
- SaaS administration
- CRM configuration
- ERP / finance configuration
- HRIS configuration
- ticketing platforms configuration
- SSO
- data synchronization
- process orchestration
- vendor management
- release management
- master data management (MDM)
- SoD compliance
- AI-assisted tools adoption
- training and documentation
- security and access controls
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