Training and Enablement Specialist

Responsibilities: 1. Deeply identify and research the training needs of partners and frontline teams. 2. Through partner interviews and on-site visits, you will pinpoint real capability gaps and training pain points, feeding actionable input into training planning. 3. Co-create training courseware with relevant teams based on research findings, and organize high-quality training delivery. 4. You will orchestrate the organization, delivery, and on-site operations of training, ensuring it effectively reaches partners and frontline teams. 5. Run the daily operations of partner feedback channels (issue tickets, partner visit logs). 6. You will ensure issues are logged, routed, and closed within SLA - escalating structural patterns to the senior enablement lead. 7. Build and maintain the training data analysis framework. 8. You will track participation and assessment scores, correlate training completion with partner performance improvement, and use data to drive the iteration of training content and format. Requirements: 1. Bachelor's degree or above, 3+ years of experience in training operations, content development, or channel operations; experience in franchise or merchant enablement preferred. 2. Native or fluent Arabic (written and spoken), able to deliver training to Arabic-speaking partners. 3. English & Arabic as working languages. 4. Solid training methodology and instructional design skills; hands-on experience in training needs research, interviews, and partner visits; able to translate complex strategies into easy-to-understand, actionable training content. 5. Basic data analysis skills; able to build data analysis frameworks for training effectiveness and use data to drive content and format iteration. 6. Skilled at motivating and energizing others; experience in large-scale training delivery or event hosting preferred; optimistic, outgoing, and adapt to fast-paced work. Highlights: 1. Direct ownership of the operational analytics and enablement function across multiple high-growth markets. 2. High-visibility role with regular exposure to headquarters leadership and cross-functional strategy discussions. 3. Opportunity to build regional operational frameworks from the ground up and define how frontline teams are enabled, measured, and motivated. 4. Clear growth path toward broader operations leadership as the function expands. 5. Competitive compensation and benefits package commensurate with seniority and scope.

Bachelor's degree or above, 3+ years of experience in training operations, content development, or channel operations; experience in franchise or merchant enablement preferred. Native or fluent Arabic (written and spoken), able to deliver training to Arabic-speaking partners. English & Arabic as working languages. Solid training methodology and instructional design skills; hands-on experience in training needs research, interviews, and partner visits; able to translate complex strategies into easy-to-understand, actionable training content. Basic data analysis skills; able to build data analysis frameworks for training effectiveness and use data to drive content and format iteration. Skilled at motivating and energizing others; experience in large-scale training delivery or event hosting preferred; optimistic, outgoing, and adapt to fast-paced work.

Deeply identify and research the training needs of partners and frontline teams. Through partner interviews and on-site visits, you will pinpoint real capability gaps and training pain points, feeding actionable input into training planning. Co-create training courseware with relevant teams based on research findings, and organize high-quality training delivery. You will orchestrate the organization, delivery, and on-site operations of training, ensuring it effectively reaches partners and frontline teams. Run the daily operations of partner feedback channels (issue tickets, partner visit logs). You will ensure issues are logged, routed, and closed within SLA - escalating structural patterns to the senior enablement lead. Build and maintain the training data analysis framework. You will track participation and assessment scores, correlate training completion with partner performance improvement, and use data to drive the iteration of training content and format.