Social Media Trainee

Summary We are looking for a Social Media Trainee to support SMART’s presence across social media platforms. You will help plan and publish content, engage with followers, track performance, and support digital campaigns. This role suits someone who understands social media platforms and wants practical experience in digital marketing and community management. Key Responsibilities - Prepare and manage the monthly social media content calendar. - Schedule and publish posts across LinkedIn, Instagram, Facebook, X, and TikTok. - Write captions and adapt content for each platform. - Coordinate with content creators and designers to prepare campaign assets. - Monitor comments, messages, mentions, and reviews. - Respond to followers based on the company’s communication guidelines. - Support social media coverage for events, campaigns, and company announcements. - Track trends, competitor activities, and platform updates. - Support paid campaigns through audience research and performance tracking. - Prepare reports covering reach, engagement, follower growth, clicks, leads, and conversions. - Recommend improvements based on content performance. - Maintain the company’s brand voice and communication standards. - Collaborate with marketing, sales, design, communications, and other internal teams. - Maintain organized records of content, approvals, campaign assets, and performance reports. - Demonstrate commitment to the company’s culture, values, and professional standards, and reflect them consistently in all internal and external communications. Benefits - A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within. - Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development. - Supportive & collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team. - A space for every personality: Love socializing? You’ll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We’ve got dedicated Focus Rooms perfect for deep work.

Prepare and manage the monthly social media content calendar. Schedule and publish posts across LinkedIn, Instagram, Facebook, X, and TikTok. Write captions and adapt content for each platform. Coordinate with content creators and designers to prepare campaign assets. Monitor comments, messages, mentions, and reviews. Respond to followers based on the company’s communication guidelines. Support social media coverage for events, campaigns, and company announcements. Track trends, competitor activities, and platform updates. Support paid campaigns through audience research and performance tracking. Prepare reports covering reach, engagement, follower growth, clicks, leads, and conversions. Recommend improvements based on content performance. Maintain the company’s brand voice and communication standards. Collaborate with marketing, sales, design, communications, and other internal teams. Maintain organized records of content, approvals, campaign assets, and performance reports. Demonstrate commitment to the company’s culture, values, and professional standards, and reflect them consistently in all internal and external communications.