Sales Associate

POSITION OBJECTIVE - The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience - Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager Key Responsibilities Customer Service: - Greet the customers and assist them in selecting the right product. - Convert the window shoppers to ultimate buyers. - Promote the Club Apparel Loyalty Program of the company for repeat sales - Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) - Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge - Must be presentable and well-groomed at all the times - Flexible to work for extended hours during the Sale period - Must possess up to date product knowledge and ensure minimal stock loss. - Flexible to work for extended hours during the Sale period. Merchandise: - Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms - Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. - Record the inventory inward / outward and maintain the report of the same Process - Handle the POS (Point of Sale) / Billing Counter efficiently - Tally money in the cash till during the beginning / end of the shifts - Issue receipts / refunds / change to the customers correctly - Process the payments by cash / credit cards / vouchers / automatic debits - Ensure awareness and vigilance at all times of security in the store without any negligence - Must be flexible to work for varied shifts and overtime as per the business requirement - Adhere to SOP & Loss Prevention Policies - Maintain confidentiality of the sales figures to the outside party

Responsibilities include: Customer Service - Greet customers, assist in selecting products, convert window shoppers to buyers, promote the Club Apparel Loyalty Program, follow the GUEST – Greet, Understand, Explain, Sell, Thank guideline, and maintain high service standards. Grooming/Attitude/Knowledge - Maintain presentable appearance, be well-groomed, stay updated on product knowledge, and manage stock loss. Merchandise - Ensure stock is displayed per standard layout and VM guidelines, maintain clearance stock norms, record inventory movements. Process - Operate the POS, handle billing, tally cash at shift start/end, issue receipts/refunds, process payments (cash, cards, vouchers, or automatic debits). Security - Maintain vigilance and adhere to security procedures and loss prevention policies. Operations - Be flexible for varied shifts and overtime as required, maintain SOP adherence, and keep sales figures confidential from external parties.