Sales Associate

POSITION OBJECTIVE - The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience - Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager Key Responsibilities Customer Service: - Greet the customers and assist them in selecting the right product. - Convert the window shoppers to ultimate buyers. - Promote the Club Apparel Loyalty Program of the company for repeat sales - Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) - Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge - Must be presentable and well-groomed at all the times - Flexible to work for extended hours during the Sale period - Must possess up to date product knowledge and ensure minimal stock loss. - Flexible to work for extended hours during the Sale period. Merchandise: - Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms - Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. - Record the inventory inward / outward and maintain the report of the same Process - Handle the POS (Point of Sale) / Billing Counter efficiently - Tally money in the cash till during the beginning / end of the shifts - Issue receipts / refunds / change to the customers correctly - Process the payments by cash / credit cards / vouchers / automatic debits - Ensure awareness and vigilance at all times of security in the store without any negligence - Must be flexible to work for varied shifts and overtime as per the business requirement - Adhere to SOP & Loss Prevention Policies - Maintain confidentiality of the sales figures to the outside party

Customer Service: greet customers, assist with product selection, convert window shoppers to buyers, promote loyalty program, follow company selling guidelines. Grooming, attitude, and knowledge: presentable, well-groomed, up-to-date product knowledge, flexible for extended hours during sale periods, minimize stock loss. Merchandise: ensure stock is displayed per layout norms, follow visual merchandising guidelines, maintain stock norms on clearance, record inventory inward/outward and maintain reports. Process: operate POS/billing counter efficiently, tally cash at shift start/end, issue receipts/refunds/change, process payments (cash, credit cards, vouchers, automatic debits), remain vigilant about store security, flexible to work varied shifts/overtime, adhere to SOP & Loss Prevention policies, keep sales figures confidential.