Service Manager - Cash & Liquidity Platforms

Role : Service Manager - Cash & Liquidity Platforms Location : Abu Dhabi Role Purpose: A full-time role that will handle many complex/critical projects for ADIB. He will be leading the Solution Design, Architecture, Integration and Solutions delivery for the long-term strategic initiatives, specifically for top end governments & large corporate customers. Considering critical long term initiatives for governments, large corporate, wholesale and business banking systems with the current resource capacity there is a growing technical debt that requires comprehensive full proof solution. He will be responsible for overall architecture design of critical solutions for wholesale banking, global transaction banking, risk, and treasury. He will lead the solution design to arrest any gap and look for futuristic state of art solution design to cover the longer run and capability. Managed end-to-end WBG and BBD applications integrations with upstream and downstream systems. Provide technical WBG and BBD product solutioning, gathering their feedback and requirements for future system enhancement. Collaborate with IT and other stakeholders to optimize the enhancements of the user experience with continuous integration and agile delivery practices Implement consistent and responsive user experience by collaborating with Design and Product teams. Manage Projects and Major tasks rollout in WBG and BBD, coordinate with vendors, business users and other stake holders to articulate and document business requirements, change requests, Data Gap Resolution Strategy and Data Feeder module design and development required for WBG projects from various banking source systems. Ensured compliance with security, risk, legal, regulations, project management practices and audit as well as business continuity principles. Ownership for maintaining GRC Matrix complied for department as per Bank needs. Must have In-depth knowledge of the WBG and BBD Products and Services. Facilitate and UAT of projects, CRs by adhering to Quality control policies and guidelines. Support “go-live’ and post ‘go-live’ activities for projects and any releases to production. Own deployment, validation and environment readiness for all WBG platform releases, including Azure cloud provisioning, CI/CD pipeline execution, Kubernetes operations, performance tuning, DR/resiliency validation, data migration and end-to-end integration across Core Banking, Payments and enterprise systems. Key Accountabilities of the role Understand Business Expectations: Understand current business issues, objectives, and expectations from IT. Ensure that requirements are understood, managed, communicated and their status agreed on and approved. Manage expectations by ensuring that business units understand priorities, dependencies, financial constraints, and the need to schedule requests. Understand the current business environment, process constraints or issues, geographical expansion or contraction, and industry /regulatory drivers. Delivery Management and Communication: Facilitate Development of project charter, resource, and time estimation, oversee projects at the various stages along with effective team management, milestone tracking, risk management, preventive and corrective actions. Ensures that periodic updates are sent to stakeholders. Relationship Management: Engage with Business units on periodic basis and act as single point of contact (SPOC) for IT Requirement handling. Address business escalations by working with internal stakeholders and vendors. Have periodic meeting to discuss key strategic initiatives, product enhancements and roadmap, provide information on new technology trends. Team Leader is accountable to ensure that actions are assigned and completed as per agreedplan. Recommend new and innovative technology ideas to business that supports business growth and revenue. Application Vendor Management: Team Leader to ensure periodic Vendor meetings are held with proper MoM that covers discussion points, decision points and actions. Team Leader is accountable to ensure that actions are assigned and completed as per agreed plan. He is responsible for managing RFP creation, Vendor identification, Vendor proposal evaluation, Contracting, Scope articulation, Vendor on-boarding, Vendor project management. Application management: Team Leader ensure that Application Profile is built and kept up to date. Ensure that application documentation is maintained in library. Team Leader is accountable to oversee application health in terms utilization, performance, availability, issues/defects, changes, vendor support, etc. The main activities related to application management that is monitored are as follows: Service Requests: Team Leader is accountable for proper assignment, planning, tracking, update and closure of all Service Requests assigned to his/her Assignment Group.

– In-depth knowledge of WBG and BBD Products and Services. – Manage Projects and Major tasks rollout in WBG and BBD, coordinate with vendors, business users and other stakeholders to articulate and document business requirements, change requests, Data Gap Resolution Strategy and Data Feeder module design and development. – Ownership for maintaining GRC Matrix complied for department as per Bank needs. – Facilitate and UAT of projects, CRs by adhering to Quality control policies and guidelines. – Support go-live and post go-live activities for projects and releases to production. – Own deployment, validation and environment readiness for all WBG platform releases, including Azure cloud provisioning, CI/CD pipeline execution, Kubernetes operations, performance tuning, DR/resiliency validation, data migration and end-to-end integration across Core Banking, Payments and enterprise systems.

Role responsibilities include leading Solution Design, Architecture, Integration and delivery for long-term strategic initiatives for wholesale banking, global transaction banking, risk and treasury; managing end-to-end WBG and BBD integrations; providing technical WBG and BBD product solutioning; collaborating with IT and stakeholders to optimize user experience with CI/CD and agile delivery; ensuring compliance with security, risk, legal/regulatory, audit and business continuity principles; facilitating UAT, go-live support, deployment and environment readiness for platform releases; coordinating with vendors and business users, documenting requirements and change requests; maintaining GRC compliance for the department; managing vendor relationships, RFPs, contracting and onboarding; overseeing application documentation and health (utilization, performance, availability, issues/defects).