Team Leader RB-Branch (Outsource)

Role: Team Leader (RSS)-PF Location: Abu Dhabi Role Purpose: Managing a Team and ensure that overall responsibilities are achieved, while projecting the warm image of ADIB, increase bank’s visibility in the Financial Market Developing new strategies for the business for the respective area and build suitable plans to increase the business. Key Accountabilities of the role Main Responsibilities: To ensure that the set target and are met/exceeded on time. Ensure Team fully adhere with ADIB policy and procedure on day-to-day business management. Ensure adequate leave plan for the team and execution of the same effectively. Daily/Weekly Responsibilities: Ensure business proposed/booked under ADIB policy and procedure with Shari’a compliances. Monitor day to day activities of IFE’s and ensure appropriate business management/control in place. Coach Team on date-to-date business activities, guide to achieve monthly goals. Review and recommend standard credit application and ensure authenticity of the critical documents (MRF, identification documents, Banks statement, etc.) Updates the leads status on time, please ensure status update before leaving your desk for the day. Ensure the daily attendance, if there is regular absenteeism then escalate to SM. Ensure disbursement files are in order, prior forwarding the file to RFO, by cross checking, customer’s original documents against copies. Files must be sent to RFO immediately or within next 1 working day To ensure proper handover of all customers related files/documents prior to staff’s leaver starts/or event of resignation/termination, and arrange proper follow-up/closing of each cases Handle customer complaint directly, should not let IFE’s handle complaints directly at any point. Ensure all IFE’s are aware of products, policies & promotions of ADIB and keep on update them on changes. Open business channels for IFE’s by visiting potential employers/high new worth customer and can be introduce to IFE’s. Monthly Responsibilities : Motivate high achievers by recognize then in team meeting, also provide opportunity to other staff, to grab top position by creating healthy inter team competition. Recognize staff training requirement while evaluating their monthly performance. Arrange IFE training/coaching based on recognized area of weakness and maintain track, escalate SM if in case of hopeless. Recommend disciplinary action for those shows no improvements.. Support SM on Al Khair STL/Settlement/Clearance/STL, based on calls. Visit 2 ministries/Departments/Listed companies and provide report to Business visit Report to SM Annual Responsibilities: Conduct annual appraisal and recommend staff recognition. Specialist Skills / Technical Knowledge Required for this role: Familiarity with Core Banking and Application sourcing systems Outlook/Email/HR system exposure

Familiarity with Core Banking and Application sourcing systems; Outlook/Email; HR system exposure.

Main Responsibilities: Ensure targets are met or exceeded on time; ensure team adherence to ADIB policy and procedures; manage leave planning and execution; ensure business proposed/booked under ADIB policy with Shari’a compliance; monitor day-to-day activities of IFE’s and ensure proper business management/control; coach team on day-to-day activities to achieve monthly goals; review and recommend standard credit applications and verify authenticity of critical documents; update leads status in a timely manner; manage attendance and escalate absenteeism; ensure disbursement files are in order before forwarding to RFO; ensure proper handover of customer-related files/documents before staff leaves; handle customer complaints; keep IFE’s informed of products, policies, and promotions; open business channels for IFE’s by visiting potential employers and high-net-worth customers. Monthly Responsibilities: motivate high achievers, recognize performance in team meetings, foster healthy inter-team competition; identify training needs and arrange coaching; escalate to SM if needed; recommend disciplinary action for lack of improvement; support SM on Al Khair STL/Settlement/Clearance/STL based on calls; visit ministries/departments/listed companies and provide reports to SM. Annual Responsibilities: conduct annual appraisals and recognize staff. Specialist Skills / Technical Knowledge: Familiarity with Core Banking and Application sourcing systems; Outlook/Email; HR system exposure.