Channel Performance & Evaluation Specialist

Role : Channel Performance & Evaluation Specialist Location : ADIB HQ Role Purpose: Accountable for delivering and implementing actionable insights to enhance ADIB’s branch throughput. Collaborates with all internal stakeholders to prepare both periodic and ad hoc reports, and provides technical support, particularly regarding monitoring, reporting, evaluation, and governance matters. Key Accountabilities of the role 1] Performance and evaluation analysis Clean and enter data routinely to ensure completeness and high quality. Monitor and review data for errors, report discrepancies to the team, and suggest solutions to uphold data integrity. Support the team leader in developing and improving database collection and aggregation tools for efficient management and reporting. Create and update pivot tables and charts for key performance indicators and fulfill ad hoc requests with relevant reports and visualizations. Keep master copies of data collection forms updated and store all documentation electronically for team access. Prepare regular presentations by compiling, organizing, and structuring data to reflect performance at various levels (Area, Branch, or phases). 2] Incentive and Booster criteria and calculation Handle monthly incentive payouts by accurately preparing calculation, coordinating with teams, verifying data, and resolving discrepancies to ensure timely distribution. Own incentive-related data analysis and reporting, compiling and analyzing data to generate insights for decision-making. Implement strong control and validation procedures for all incentive data, tracking KPIs such as payout accuracy, processing time, and error rates. Set up automated checks to quickly find and fix data anomalies. Maintain clear documentation of validation processes and provide reports or dashboards highlighting KPIs and discrepancies to ensure data integrity and drive continuous improvement. Regularly review and recommend updates to incentive policies in line with management goals by monitoring their effectiveness and suggesting improvements. Support drafting and proposing incentive criteria and policies as directed by management, organizing information and aligning proposals with strategic objectives. 3] Performance Evaluation Support Work with stakeholders and management to deliver accurate, timely data for annual appraisals. Gather, clean, and share performance data to ensure fair assessments across teams and branches. Create and maintain dashboards or reports on individual, team, and branch performance for annual reviews. Recommend and adapt new performance indicator frameworks for varying incentive schemes and business units. Analyze past performance data to highlight trends and areas for appraisal process improvement. Collaborate on piloting innovative metrics aligned with changing business objectives. 4] Centralized Data management Apply scientific methodologies to data analysis, utilizing information from existing systems while accounting for system limitations. Evaluate third-party data requirements and provide justification before sharing information, grant approval for sensitive data as appropriate. Ensure confidentiality is maintained regarding sensitive matters and information. Employ predictive modeling techniques to enhance branch targeting, revenue generation, and overall customer experience. Conduct basic and descriptive data analyses. Identify opportunities to leverage company data to support ADIB Branch Business Growth. Collaborate with internal stakeholders to extract and analyze data from various databases, supporting the optimization and improvement of sales strategies. Maintain comprehensive data analysis related to Leads and generate required reports as necessary. 5] Capacity planning and verification Provide support in preparing analytics of all relevant transactional data to substantiate resource requirements. Assist with maintaining and finalizing the Capacity Plan Master Sheet, ensuring updates are made in accordance with management approvals. 6] Automating Reports Automate reporting processes utilizing Python, Alteryx, Power BI or SQL. Apply a scientific methodology to data analysis by leveraging available system data and accounting for system constraints. Ensure the ongoing efficiency and reliability of the newly implemented automated reporting system. Recommended KPIs: Data Quality & Integrity Timeliness of Reporting Incentive Payout Accuracy Automation & Process Improvement Problem Resolution Efficiency Innovation Implementation Rate Specialist Skills / Technical Knowledge Required for this role: Strong numerical

1) Performance and evaluation analysis: clean and enter data, monitor data quality, support database tools, create/update pivot tables and charts, prepare presentations reflecting performance across Area/Branch/phases. 2) Incentive and Booster criteria and calculation: handle monthly incentive payouts, analyze data, implement validation, maintain documentation, report KPIs and discrepancies, review/update incentive policies, assist in drafting incentive criteria. 3) Performance Evaluation Support: deliver timely data for annual appraisals, gather/clean/share performance data, create dashboards/reports, adapt performance indicator frameworks, analyze trends, pilot new metrics. 4) Centralized Data management: apply methodologies, evaluate third-party data, ensure confidentiality, use predictive modeling to enhance targeting/revenue/customer experience, conduct analyses, collaborate to extract/analyze data from databases, maintain data on Leads and reports. 5) Capacity planning and verification: assist analytics of transactional data to substantiate resource requirements, maintain Capacity Plan Master Sheet. 6) Automating Reports: automate reporting using Python, Alteryx, Power BI or SQL, apply scientific data analysis, ensure reliability of automated system.