Vendor Operations Specialist

About the role

Requirements

• 1. 2+ years in e-commerce vendor operations, marketplace operations, or merchant management.
• 2. Experience managing vendor/merchant relationships in a delivery or marketplace environment.
• 3. Strong analytical skills—comfortable with data analysis, KPI tracking, and performance reporting.
• 4. Excellent communication and stakeholder management—you'll be the bridge between vendors and internal teams.
• 5. Experience coordinating promotions, campaigns, and in-app marketing activities.
• 6. Detail-oriented with a focus on operational excellence and customer experience.
• 7. Self-starter, comfortable working independently in a fast-paced environment.
• 8. English fluency required; Arabic is a strong plus.

Responsibilities

• 1. Vendor Operations & Performance: Manage vendor inventory updates, pricing, promotions, and new SKUs; proactively identify and resolve vendor-side issues (stock-outs, menu changes); act as the main escalation point between vendors and internal teams (operations, logistics, customer service, account management).
• 2. Vendor Enablement & Training: Support vendors with operational issues and escalations; train and onboard vendors on Keeta's systems, operational tools, and best practices; coordinate vendor onboarding and ensure vendors understand operational standards, SLA expectations, and platform features.
• 3. Promotions & Campaign Coordination: Coordinate promotions and campaigns on the Keeta app; work with vendors to secure promotional participation and ensure correct execution; collaborate with marketing and design teams on in-app visuals, banners, and brand assets, maintaining brand consistency and campaign quality across assigned vendors/categories.
• 4. Catalog & Content Quality: Ensure catalog, menu, and content quality across the platform; coordinate with design and marketing teams to maintain brand consistency and campaign execution; manage the overall health of the item listings.
• 5. Operations Analytics & Growth: Analyze operational data, KPIs, and vendor performance metrics; identify performance gaps and drive improvement initiatives with vendors, improving vendor performance, availability, and out-of-stock metrics.

Skills

• Vendor management
• Operations analytics
• KPI tracking
• Promotions planning
• Campaign coordination
• Vendor onboarding
• In-app marketing
• Content quality assurance
• Data analysis
• Cross-functional collaboration
• Stakeholder management
• English fluency