Picker Operations Specialist

Responsibilities: 1. Lead the end-to-end management of frontline Picker (in-store shopper) teams for Keeta's Grocery business, including recruitment, training, scheduling, performance evaluation, and daily operations, building a high-performing Picker management system from 0 to 1. 2. Design and continuously optimize the Picker training and assessment framework, covering standardized picking workflows, product quality control, out-of-stock handling procedures, and customer communication protocols to ensure picking accuracy and fulfillment timeliness. 3. Develop Picker performance evaluation and incentive mechanisms based on core KPIs such as picking time compliance rate and picking accuracy rate, establishing a data-driven assessment model with tiered incentive structures. 4. Manage store-level Picker workforce planning and shift scheduling, optimizing staffing allocation based on order volume forecasts and peak/off-peak patterns (e.g., weekend evening peaks, morning restocking peaks) to ensure fulfillment efficiency. 5. Directly manage store-level Team Leaders, including their performance evaluation, capability development, and daily supervision; serve as the primary liaison between the platform and major retail/supermarket partners, building strong working relationships with store managers to efficiently resolve operational exceptions and maintain positive partner relations. 6. Organize and execute routine store inspection programs, monitoring picking operational quality across stores, identifying and resolving on-site operational issues, and driving SOP compliance and continuous improvement. 7. Establish cross-functional collaboration mechanisms with delivery and customer service teams, ensuring seamless handoff across the picking, packing, rider pickup, and delivery chain, optimizing the end-to-end fulfillment experience. 8. Manage Picker-related costs including labor costs and equipment costs, continuously optimizing per-order Picker cost (P-side CPO) and improving operational efficiency. Requirements: 1. Bachelor's degree or above, with 3+ years of experience in retail, e-commerce, local life services, instant retail, or food delivery operations; prior experience in frontline team management or store operations management is preferred. 2. Proven ability to build operational systems from 0 to 1, with expertise in recruitment, training program design, shift management, performance evaluation, and frontline team management. 3. Strong data analysis skills with the ability to drive operational decisions based on core metrics such as picking time, accuracy rate, out-of-stock rate, and labor efficiency. 4. Strong English language proficiency as a working language; Arabic language skills are a plus. 5. Strong execution capability and resilience, able to thrive in the fast-paced environment of an early-stage business launch. 6. Excellent cross-functional communication and collaboration skills, with the ability to effectively coordinate with delivery, customer service, product, and other teams. Highlights: 1. Be part of building Keeta's Grocery business from the ground up—lead the Picker team establishment and management system design, and help shape the future of overseas instant retail.

1. Bachelor's degree or above, with 3+ years of experience in retail, e-commerce, local life services, instant retail, or food delivery operations; prior experience in frontline team management or store operations management is preferred. 2. Proven ability to build operational systems from 0 to 1, with expertise in recruitment, training program design, shift management, performance evaluation, and frontline team management. 3. Strong data analysis skills with the ability to drive operational decisions based on core metrics such as picking time, accuracy rate, out-of-stock rate, and labor efficiency. 4. Strong English language proficiency as a working language; Arabic language skills are a plus. 5. Strong execution capability and resilience, able to thrive in the fast-paced environment of an early-stage business launch. 6. Excellent cross-functional communication and collaboration skills, with the ability to effectively coordinate with delivery, customer service, product, and other teams.

1. Lead the end-to-end management of frontline Picker (in-store shopper) teams for Keeta's Grocery business, including recruitment, training, scheduling, performance evaluation, and daily operations, building a high-performing Picker management system from 0 to 1. 2. Design and continuously optimize the Picker training and assessment framework, covering standardized picking workflows, product quality control, out-of-stock handling procedures, and customer communication protocols to ensure picking accuracy and fulfillment timeliness. 3. Develop Picker performance evaluation and incentive mechanisms based on core KPIs such as picking time compliance rate and picking accuracy rate, establishing a data-driven assessment model with tiered incentive structures. 4. Manage store-level Picker workforce planning and shift scheduling, optimizing staffing allocation based on order volume forecasts and peak/off-peak patterns (e.g., weekend evening peaks, morning restocking peaks) to ensure fulfillment efficiency. 5. Directly manage store-level Team Leaders, including their performance evaluation, capability development, and daily supervision; serve as the primary liaison between the platform and major retail/supermarket partners, building strong working relationships with store managers to efficiently resolve operational exceptions and maintain positive partner relations. 6. Organize and execute routine store inspection programs, monitoring picking operational quality across stores, identifying and resolving on-site operational issues, and driving SOP compliance and continuous improvement. 7. Establish cross-functional collaboration mechanisms with delivery and customer service teams, ensuring seamless handoff across the picking, packing, rider pickup, and delivery chain, optimizing the end-to-end fulfillment experience. 8. Manage Picker-related costs including labor costs and equipment costs, continuously optimizing per-order Picker cost (P-side CPO) and improving operational efficiency.