Housekeeping Public Area Supervisor

Overview We are seeking a motivated and detail-oriented Public Area Supervisor to oversee the cleanliness, maintenance, and presentation of all public areas within the hotel while ensuring exceptional luxury service standards. The Public Area Supervisor is responsible for supervising public area associates, maintaining high cleanliness standards, coordinating daily operational requirements, and ensuring compliance with Forbes, LQA, and Brand standards. This role plays a key part in delivering luxury guest experience by ensuring all public spaces, back-of-house areas, guest facilities, and associate areas are maintained to the highest level of cleanliness, presentation, safety, and operational readiness always. Key Responsibilities - Ensure that all Rosewood brand standards have been implemented. - Collaborate closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. - Contribute to the collective commitment of a unique guest experience - to create a sense of place. - Support new members of the public area team. - Must respond to all guest requests in a prompt and courteous manner. - Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction. - Responsible to ensure associates have an accurate knowledge of hotel daily activities, events, outlet hours and directions, which are essential as “hotel ambassadors” in high traffic areas. - Ensure immaculate presentation of allocated areas through thorough and frequent inspections. - Inspect and complete public area inspection reports. - Ensure all cupboards are stocked properly with correct supplies and that all associates have the relevant tools for the job. - Ensure all associates’ equipment is well maintained and in proper working order. - Prepare worksheets for the day. - Ensure accurate staffing levels are scheduled in advance by reviewing hotel occupancy, hotel events, and anticipated movements in public areas. - Manage inventory of all public area decorations and items. - Set-up and maintain standards look books for all public areas. - Assign special duties and special projects to associates. - Supervise/document the changing of any soft furnishings and any other upholstery in need of change, repair, or cleaning. - Display genuine hospitality when dealing with guests and associates. - Develop a Team spirit among the housekeeping department. - Attend all departmental meetings. - Attend training sessions both internal and external. - Assist with associate performance by giving timely feedback to associates and reporting back to Management. - Complete any special assignments directed by Housekeeping Leadership. - Report all disciplinary and grievance matters immediately to Director of Housekeeping/Assistant Director of Housekeeping. - Report all malfunctions in public areas to the Engineering department. Follow up any reports by taking further action if required. - Ensure safety and return of all key cards and Duty Phone. Report any loss of key card of Duty Phone immediately to the housekeeping office. - Perform other duties as requested by housekeeping office. - Ensure lost and found items are turned directly into Housekeeping and the lost property procedure followed. - Report immediately any matters concerning the security of guest rooms, functions, and public areas to the Security department. - Report suspicious looking people or items to Security. Located along Saudi Arabia's west coast on the Shura Island, the new Rosewood hotel and residences will be part of The Red Sea destination. Poised to be one of Saudi Arabia's top cultural and lifestyle hubs, the development is comprised of a stunning marina offering a yacht club, commercial retail and dining options, as well as an 18-hole championship golf course. The development will boast 149 guest rooms and suites, alongside elevated dining offerings including three restaurants, two lounges, a signature Manor Club and a central hub featuring authentic eateries. Additional recreational spaces will include event pavilions and Asaya, Rosewood's integrative well-being concept consisting of seven treatment rooms, a gym, two movement studios and a yoga pavilion.

Key Responsibilities: Ensure that all Rosewood brand standards have been implemented. Collaborate with other associates to support hotel success and guest satisfaction. Contribute to delivering a unique guest experience and sense of place. Support new members of the public area team. Respond to guest requests promptly and courteously. Address guest concerns and provide proper resolutions to ensure satisfaction. Ensure associates have accurate knowledge of daily activities, events, outlet hours, and directions; act as hotel ambassadors in high traffic areas. Ensure immaculate presentation of allocated areas through inspections. Inspect and complete public area inspection reports. Ensure cupboards are stocked with correct supplies and that associates have the necessary tools. Maintain and service equipment. Prepare daily worksheets. Schedule staffing levels based on occupancy and events. Manage inventory of public area decorations and items. Set up and maintain standards look books for public areas. Assign special duties and projects to associates. Supervise changes to soft furnishings and upholstery as needed. Display genuine hospitality when dealing with guests and colleagues. Develop team spirit within housekeeping. Attend departmental meetings and training sessions. Provide performance feedback to associates and report to management. Complete special assignments from Housekeeping Leadership. Report disciplinary issues to leadership. Report malfunctions in public areas to Engineering and follow up as needed. Ensure safety and return of key cards and duty phones; report losses immediately. Perform other duties as requested by housekeeping. Ensure lost and found items are turns and procedures followed. Report security matters to Security. Location: Shura Island, Saudi Arabia.