Guest Experience Agent

About the role

Requirements

• - High school diploma or equivalent; a degree in hospitality or related field is a plus.
• - Previous experience in customer service or contact centre environments is mandatory.
• - Prior experience as a travel consultant is an advantage.
• - Excellent communication skills, both verbal and written, with a strong command of English.
• - Preferred candidates should possess fluency in Arabic, Russian, or French.
• - Proficiency in using computer systems and customer relationship management (CRM) software.
• - Ability to handle multiple tasks, prioritize effectively, and work in a fast-paced environment.
• - Strong problem-solving skills and a proactive approach to guest service.
• - Availability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• - Handle incoming guest inquiries via phone, email, and live chat professionally and efficiently.
• - Provide accurate information regarding flight schedules, bookings, and services offered by Beond.
• - Assist guests with changes to their reservations and travel itineraries.
• - Address complaints and resolve issues promptly while maintaining a high level of customer service.
• - Document guest interactions and feedback to improve service quality.
• - Collaborate with other departments to ensure smooth operations and enhance guest experience.

Skills

• Customer service
• Communication (English)
• CRM software
• Phone support
• Email and live chat support
• Reservation changes
• Travel itineraries
• Problem-solving
• Multitasking
• Arabic (preferred)
• Russian (preferred)
• French (preferred)