Community Manager

About the role

Requirements

• - Act as the primary liaison between the owners association board, individual unit owners, tenants, and the management company — maintaining trusted relationships across all stakeholders
• - Manage the day-to-day community operations of a branded residential development, upholding the standards expected by both the OA and the brand partner
• - Oversee service charge collection, arrears follow-up, and budget tracking in coordination with the finance team
• - Plan, coordinate, and minute Annual General Meetings and Extraordinary General Meetings, ensuring quorum, procedural compliance, and clear owner communication
• - Manage and evaluate FM contractors, soft service providers, and security teams, holding them accountable to SLA and brand standards
• - Handle owner and tenant complaints, escalations, and neighbour disputes with professionalism, neutrality, and documented follow-through
• - Coordinate move-in and move-out logistics, enforce community rules, and issue violation notices where required
• - Develop and deliver resident engagement programmes — community events, seasonal activations, owner communications — that reflect the brand identity of the development
• - Maintain accurate records of the owner register, unit usage, service charge accounts, and contractor performance
• - Liaise with the brand hotel or operator where applicable to ensure alignment on shared services, staff presentation, and resident-facing standards
• - Monitor community KPIs — satisfaction scores, response times, open issues — and report regularly to senior management
• - Manage reserve fund planning inputs and preventive maintenance schedules in coordination with the technical team

Responsibilities

• Act as the primary liaison between the owners association board, individual unit owners, tenants, and the management company — maintaining trusted relationships across all stakeholders
• Manage the day-to-day community operations of a branded residential development, upholding the standards expected by both the OA and the brand partner
• Oversee service charge collection, arrears follow-up, and budget tracking in coordination with the finance team
• Plan, coordinate, and minute Annual General Meetings and Extraordinary General Meetings, ensuring quorum, procedural compliance, and clear owner communication
• Manage and evaluate FM contractors, soft service providers, and security teams, holding them accountable to SLA and brand standards
• Handle owner and tenant complaints, escalations, and neighbour disputes with professionalism, neutrality, and documented follow-through
• Coordinate move-in and move-out logistics, enforce community rules, and issue violation notices where required
• Develop and deliver resident engagement programmes — community events, seasonal activations, owner communications — that reflect the brand identity of the development
• Maintain accurate records of the owner register, unit usage, service charge accounts, and contractor performance
• Liaise with the brand hotel or operator where applicable to ensure alignment on shared services, staff presentation, and resident-facing standards
• Monitor community KPIs — satisfaction scores, response times, open issues — and report regularly to senior management
• Manage reserve fund planning inputs and preventive maintenance schedules in coordination with the technical team

Skills

• Owners association management
• Branded residential development operations
• Service charge collection
• Budget tracking
• FM contractor management
• SLA compliance
• Resident engagement programs
• AGM/EGM planning and minutes
• Budgeting and financial coordination
• Move-in/move-out logistics
• Owner communications
• Dispute resolution
• Community KPI monitoring
• Preventive maintenance scheduling