ServiceNow HRSD Consultant

TAWANTECH is looking for a ServiceNow HRSD Consultant to lead the functional implementation of ServiceNow Human Resources Service Delivery for our clients — translating HR processes into ServiceNow requirements, running stakeholder workshops, and delivering secure, adoption-ready HR service experiences across Saudi Arabia and the GCC. Key Responsibilities • Run discovery workshops with HR and business stakeholders to capture current- and future-state HR processes. • Define HR case types, services, fulfillment workflows, approvals, SLAs, and reporting requirements. • Configure, or guide configuration of, ServiceNow HRSD — case management, Employee Center, knowledge, and employee journeys. • Design lifecycle-event processes: onboarding, transfers, promotions, leave, and offboarding. • Prepare functional design documents and user stories, and support data mapping, integrations, and UAT. • Deliver training and knowledge transfer to end users, HR agents, and administrators.

Run discovery workshops with HR and business stakeholders to capture current- and future-state HR processes. Define HR case types, services, fulfillment workflows, approvals, SLAs, and reporting requirements. Configure, or guide configuration of, ServiceNow HRSD — case management, Employee Center, knowledge, and employee journeys. Design lifecycle-event processes: onboarding, transfers, promotions, leave, and offboarding. Prepare functional design documents and user stories, and support data mapping, integrations, and UAT. Deliver training and knowledge transfer to end users, HR agents, and administrators.