Product Manager - Data & Insights

Proudly voted a Great Place to Work®, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big! Meet the team! Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team. As a Product Manager, Data & Insights, you will lead the development of both customer-facing dashboards and internal reporting systems. This role sits at the intersection of product management, data engineering, and analytics, responsible for delivering intuitive, reliable, and scalable reporting experiences for both external users and internal stakeholders. You will own the end-to-end product lifecycle for reporting capabilities—from customer research and data modeling through to delivery, governance, and continuous improvement. You will partner closely with data engineers, analysts, UX teams, and business stakeholders to build a robust data ecosystem that enables self-service analytics, supports compliance requirements, and delivers meaningful insights for executive decision-making. You will also champion and lead data compliance initiatives across all Unifonic products, ensuring that data is managed responsibly, securely, and in alignment with organizational and regulatory requirements. Help us shape the future of communication by: - Defining and executing the roadmap for customer-facing analytics, reporting portals, and internal reporting infrastructure. Align reporting solutions with business goals and customer needs. Collaborate with leadership to prioritize initiatives based on impact, complexity, and business value. Be an advisor for other Product teams in data strategy and design. - Collecting business and technical requirements from cross-functional stakeholders, including Finance, Operations, Customer Success, Product, and Engineering. - Developing detailed feature requirements, user stories, acceptance criteria, and data contracts for reporting systems. Translate ambiguous business questions into well-defined reporting needs and KPIs. - Partnering closely with data engineers to co-develop data models and data marts in the data warehouse (e.g., Snowflake, Qlik, Vertica). Understand schema design and how it impacts performance, usability, and extensibility of data reporting systems. Influence architectural decisions around extract-transform-load (ETL/ELT) processes and dimensional modeling. - Owning and enforcing data governance standards, including data definitions, taxonomy, lineage, and version control. - Defining processes for data quality verification and anomaly detection in collaboration with engineering and analytics teams. Be an advocate for data accuracy and a watchdog for misleading or incomplete insights. - Owning the product experience and lifecycle for reporting and BI platforms (e.g., Looker, Tableau, Power BI, Sigma, or Mode). - Defining self-service analytics capabilities for internal teams. Create feedback loops to continually improve dashboard usability and relevance for both internal and external users. - Acting as the bridge between technical and non-technical teams, translating business needs into technical requirements and vice versa. Present product updates, reporting insights, and metrics to executives and cross-functional teams. Facilitate decision-making on trade-offs related to data availability, accuracy, and reporting timelines.

Defining and executing the roadmap for customer-facing analytics, reporting portals, and internal reporting infrastructure. Collaborate with leadership to prioritize initiatives, collect and translate requirements from cross-functional stakeholders, develop feature requirements and data contracts, co-develop data models and data marts in the data warehouse, influence ETL/ELT and dimensional modeling decisions, own data governance and quality processes, manage the product experience for reporting/BI platforms, enable self-service analytics, translate business needs into technical requirements, present updates and metrics to executives, and facilitate data-driven decision making.