Senior Customer Solutions Consultant

Job Description

Requirements

• What you’ll bring:
• - +4 years of hands-on experience in selling technology solutions, technical/solutions consulting, or customer-facing delivery in a related industry (SaaS, CPaaS, Telecommunications, etc.).
• - Bachelor's degree in Engineering, Computer Science, or another IT-related field.
• - Ability to create a positive customer experience by matching the right product/service offerings to their needs.
• - Ability to understand and troubleshoot customer needs and translate them into workable solutions.
• - Strong interpersonal skills, comfortable engaging multiple stakeholders and collaborating with virtual/cross-functional teams.
• - Fluency in Arabic and English, with strong writing/editing and verbal communication skills.
• Craft and Toolkit:
• - Cloud communications platforms (SMS, Voice, WhatsApp, Email).
• - REST APIs, JSON, and webhooks.
• - SaaS and CPaaS fundamentals.
• - Solution architecture and technical discovery.
• - Conversational AI and chatbot platforms.
• - Product demonstrations and proof-of-concept delivery.
• - CRM and API integrations.
• - Technical troubleshooting and deployment support.
• Character Traits:
• - Analytical thinking and problem-solving – approach problems clearly, use data, and find solutions.
• - Ownership and accountability – take responsibility and follow projects through to completion.
• - Communication – explain ideas clearly and listen to others across teams.
• - Collaboration – work well with others and support team goals.
• - Adaptability and learning – adjust to change and keep learning new skills or tools.
• - Mentorship and knowledge sharing – help others grow and share what you know.
• - Resilience – stay calm under pressure and handle setbacks constructively.
• - Quality and attention to detail – do work carefully and strive for improvement.
• - Advocacy and innovation – encourage best practices, efficiency, and new ideas
• As a Unifone you’ll receive a range of benefits:
• - Competitive salary and bonus
• - Unifonic share scheme (we are all owners!)
• - 30 holiday days after the first anniversary
• - Your Birthday off!
• - Spend up to 25 days per year working from anywhere in the world!
• - Paid leave for new parents

Responsibilities

• - Acting as a technical liaison between Sales and Product teams during the sales process — supporting solution design, quotes, proposals, RFP responses, and related documentation.
• - Building working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• - Joining Sales team meetings to understand customer pain points, requirements, and business goals, and helping shape the most relevant solution.
• - Supporting problem escalation and best-practice efforts to help clients and internal teams use Unifonic's products more effectively.
• - Building and delivering product demos and pilots that showcase Unifonic's value to prospects and clients.
• - Relaying timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• - Handing off won deals cleanly to the Customer Success team, with clear context on customer goals and configuration.
• - Supporting Sales and Account Management on upsell and cross-sell opportunities with technical input.
• - Coordinating with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Skills Required