Officer - Customer Care Agent

JOB TITLE Officer - Customer Care Agent | MAF Retail | Head Office KSA ROLE SUMMARY The Officer Customer Care Agent is responsible for delivering exceptional customer service by handling customer inquiries, requests, complaints, and feedback through various communication channels, including phone calls, email, chat, social media, and customer care systems. The role holder is responsible for resolving customer issues efficiently, providing accurate information, and ensuring a positive customer experience while meeting service quality and operational performance standards. ROLE PROFILE JOB TITLE Officer - Customer Care Agent | MAF Retail | Head Office KSA ROLE SUMMARY The Officer Customer Care Agent is responsible for delivering exceptional customer service by handling customer inquiries, requests, complaints, and feedback through various communication channels, including phone calls, email, chat, social media, and customer care systems. The role holder is responsible for resolving customer issues efficiently, providing accurate information, and ensuring a positive customer experience while meeting service quality and operational performance standards. ROLE PROFILE