Officer - Information Technology

JOB TITLE Officer - Information Technology | MAF Retail | Hypermarket Kuwait ROLE SUMMARY The Associate \u2013 Info. Tech is responsible for providing the highest quality service with excellent customer care in receiving, prioritizing, documenting, and actively resolving requests from our clients in a timely manner. The role holder is also responsible for talking to users on the telephone working in a busy helpdesk environment. ROLE PROFILE JOB TITLE Officer - Information Technology | MAF Retail | Hypermarket Kuwait ROLE SUMMARY The Associate \u2013 Info. Tech is responsible for providing the highest quality service with excellent customer care in receiving, prioritizing, documenting, and actively resolving requests from our clients in a timely manner. The role holder is also responsible for talking to users on the telephone working in a busy helpdesk environment. ROLE PROFILE

Provide high-quality IT support to clients in a busy helpdesk environment; receive, prioritize, document, and actively resolve requests in a timely manner; interact with users via telephone to assist with IT issues.