Customer Service Coordinator

The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific MAF Mall. This includes the performance management, people management, operational management, and compliance of the customer service team. The role is responsible to drive the standards of customer service and execute continual improvement on the standards. The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific MAF Mall. This includes the performance management, people management, operational management, and compliance of the customer service team. The role is responsible to drive the standards of customer service and execute continual improvement on the standards.