Majid Al Futtaim

Emirati Talent - Customer Service Coordinator

Dubai, UAEPosted 5 months ago

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Salary
AED 6k–9k a month· est.
Job type
Full time
Level
Junior
Field
Customer Support
Work mode
On site

About the role

Emirati Talent - Customer Service Coordinator | Majid Al Futtaim - Asset Management Business Unit The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience. Emirati Talent - Customer Service Coordinator | Majid Al Futtaim - Asset Management Business Unit The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.

Responsibilities

Support the overall execution and delivery of the bespoke Customer Service program for a specific Majid Al Futtaim Mall. Manage day-to-day smooth operations of the Customer Service Information Desk and ensure all customer service-related activities comply with established processes and procedures, delivering high-level services to create an effortless, unforgettable, and sensorial customer experience.

Skills

  • Customer Service
  • Information Desk Operations
  • Process Adherence
  • Service Quality
  • Mall/Retail Environment

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