Mortgage Advisor - Direct Sales

JOB SUMMARY / INTRODUCTION The role is responsible for promoting core products within an assigned business territory through direct field sales, achieving agreed financial and sales targets, and building a new customer base for FAB. It plays a key role in driving business growth, maintaining customer and real estate market relationships, and ensuring customer applications are complete, accurate, and compliant with FAB policies and procedures. KEY RESPONSIBILITIES Achieve or exceed agreed core product sales targets to build new customer base in FAB. Promote the sales of Core Product in assigned area or work. Build and maintain effective business relationship with customers and Real Estate brokerage/market. Assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volumes. Ensure submitted customer applications and documentations are complete and error free and follow up on approved document discrepancies. Minimize errors and act upon them for correction and re-submission if any. Provide sales MIS, daily reports, and customer/market feedback to Sales Manager to improve business. Capitalize on cross-selling opportunities and recommend customer applications that are considered good credit risk and as per FAB/Group policy. REQUIREMENTS / QUALIFICATIONS University Degree (preferred) Minimum 1 year of mortgage sales or real estate sales experience Strong sales, convincing and negotiation skills Customer-focused with strong service quality mindset High motivation and proactive approach Ability to build professional relationships with customers and stakeholders Preferred / Beneficial Experience selling other banking products Sales diploma or certification Knowledge of FAB retail products Good computer skills Competitive awareness and market benchmarking knowledge Multicultural awareness

Threshold Qualifications  Preferably University Degree.   Years & Nature of Experience  Minimum 1-year experience in selling mortgage products or sales in a Real Estate Market. Experience in selling other banking products is an added advantage.   Value-based Behaviours Proactive Customer focused & Service Quality Strong Sales Skills High motivation Ability to develop strong professional relationships within senior managers in various corporate and Govt & Semi Govt Depts.   Technical Competencies Desirable to have a sales diploma or certification. Should have good knowledge of FAB retail products. Good computer skills are desired. Competitive awareness and benchmarking. Multicultural Awareness.

Core Responsibilities To achieve or exceed agreed core product sales targets to build new customer base in FAB. To promote the sales of Core Product in assigned area or work. To build and maintain effective business relationship with customers. To assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volumes. To ensure the submitted customer applications and documentations are complete and error free. To follow up for Document discrepancies which have been approved as Deferrals. Minimize errors and act upon them for correction and re-submission if any. To provide sales MIS and Daily reports to Sales Manager on regular basis. To provide ongoing customer / market feedback to Sales Manager to improve business. To build and maintain effective business relationship with Real Estate brokerage/ market. To be undertaken in compliance, at all times, with Code of Conduct, laid down policies and procedures. To capitalize on-cross selling opportunities. To perform additional duties, if assigned so by management To recommend customer applications which are considered good credit risk and as per FAB / Group policy. Requires good Convincing and negotiating skills in view of complexity in the relevant product. Be aware of competition and suggest changes for product improvements. Maintain effective business relationship with all branches and internal departments. To ensure that routine problems and complaints are handled professionally, and only minimal significant issues are escalated to Sales Manager.   Key Performance Indicator Achievement of assigned sales targets on a monthly basis as per the signed PCD’s Adherence to policies, processes, and procedures of the company and FAB .