Manager, Credit Control - Dubai & NE

Process/ Encode credit limits to ensure accurate detailing into the Banks Systems along with maintenance of Banks & Country Limits as per Credit Approvals Maintaining accuracy with regards to application of interest rates, commissions, fees and charges. write off entries and all other limit control relates tasks. Process / Prepare day to day transactions – Loan memos, Processing tickets, PPC discounting/ settlements, SVC etc Process customer grade changes and suspension of limits Prepare Liability/No Liability Certificates / Letters. Encode and maintain limits for approvals received from Credit for Initial CA / Annual Review/ Extension Memo / Interim & Administrative Memo from UAE and International branches (in accordance with the approved operating model) in line with the local regulations of the respective jurisdictions. Process Bulk upload for limit extensions for Corporate, PCG, Investment Banking Clients and FI limit Process downgrade, upgrade of counterparties in system and Central Bank as per Credit Approval. Process monthly reports such as CBRB mismatch report and mismatch in ORR between credit application and GLCMS. Process RB code in both systems GLCMS and T24 and give confirmation to stakeholders on limits before closing of account. Ensure 100% satisfaction rating by internal customers by providing superior service quality, manage internal customer relationships and ensure that queries and exceptions are addressed efficiently with proactive measures. Ensure timely response to service and support requests, queries, escalations and deficiency reports. Stay abreast of latest developing concepts, new regulations by the UAE Central Bank, other legal entities and Corporate Credit guidelines Ensure adherence to published Standard Operation Procedures (SOP), Service level agreements (SLA’s) and understanding of relevant products, procedures and Delegation of Authority (DOA) of the Bank. Support Team Leader (TL’s) in distributing work among team members and ensure smooth flow of day-to-day transactions. Assist TLs in monitoring work submission channels (emails and other workflow management systems in use) for daily task allocation within the Unit, to ensure task completions and update internal stakeholders accordingly. Prepare instruction memos to Loan operations for disbursement, changes in repayment, settlements, maintenance and collection of various fees etc. Prepare instruction Memos to Client Service (CS) team for release of excess margin held against facilities as per approved terms. Prepare instruction memos for amendment of interest rates of overdraft pricing linked to fixed deposits, deferring loan instalments, extending loan maturity date etc. Process / Encode Bank and Country limits as per approval Process upload of interest rates codes in Bank systems various reports as and when requested by HO-CCU & Sanction/HO-CAD/Senior Management Undertake special projects/assignments as and when requested by Line Manager/ HO-CCU& Sanction / HO- CAD/ Senior Management. Report KRI’s and Operational loss incidents in a timely manner. Proactive engagement with key stakeholders and ensure operational continuity without any process breach Recognize and highlight process enhancement opportunities. Provide guidance and on the job training for staff, conduct knowledge sharing sessions and monitor performance of the team. Ascertain adequate training of team members. Create effective leave management plan, adequate back-ups for self and team members Timely archiving of transactional documents as per Unit’s process. Maximize available manpower to meet business deliverables. Policies, Systems, Processes & Procedures Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner. Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank. Continuous Improvement Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction. Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards. Zero Loss; NIL near miss / income leakage event; target zero high risk error. Target zero complaints, minimum 95 % adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey. Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC Nil breaches in housekeeping (reconciliations, tracers, activity tracker, etc.). NIL critical findings in regulatory /external/internal audits. No. of PI (process improvement) proposals found beneficial by management. No.

Process and encode credit limits and maintain bank and country limits per credit approvals, ensure accurate application of interest rates, commissions, fees and charges; handle write-offs and other limit-control tasks. Process day-to-day transactions including loan memos, processing tickets, PPC discounting/settlements, SVC, etc. Manage customer grade changes and suspension of limits. Prepare liability/no-liability certificates and letters. Encode and maintain limits for approvals from UAE and international branches in line with local regulations and approved operating model. Process bulk uploads for limit extensions for Corporate, PCG, Investment Banking Clients and FI limits. Process downgrade/upgrade of counterparties in system and Central Bank as per credit approval. Generate monthly reports (e.g., CBRB mismatch, ORR mismatches between credit application and GLCMS). Process RB codes in GLCMS and T24 and communicate limit confirmations to stakeholders before closing accounts. Maintain 100% internal customer satisfaction, manage relationships, address queries and exceptions proactively. Ensure timely responses to service requests, queries, escalations and deficiency reports. Stay updated on UAE Central Bank regulations and Corporate Credit guidelines; adhere to SOPs, SLAs, DOA, and relevant product knowledge. Support Team Leader in distributing work, monitor submission channels for daily task allocation, and ensure task completion. Prepare instruction memos to Loan Operations for disbursement, changes in repayment, settlements and fee collection; memos to Client Service for release of excess margins; memos for interest-rate amendments (overdraft pricing linked to fixed deposits, deferrals, extensions). Process/upload interest rate codes in bank systems and other reports as requested by HO-CCU, HO-CAD, and Senior Management. Undertake special projects as requested. Report KRIs and operational loss incidents promptly. Maintain proactive stakeholder engagement to ensure operational continuity and no process breaches. Identify process enhancements; provide guidance and on-the-job training, knowledge-sharing, and performance monitoring. Ensure adequate staff training and create effective leave/back-up plans. Timely archiving of transactional documents. Maximize manpower to meet deliverables. Follow policies, SOPs, and DOA; demonstrate ethical conduct. Contribute to continuous improvement and sustainability of processes; assist in timely and accurate reporting. Strive for zero loss/near-miss, high adherence to targets, strong internal-customer satisfaction, and audit-friendly performance.