AVP & Lead, Credit Control

Key responsibilities are as under: - Direct supervision and engagement on timely fulfilment of day-to-day tasks, business requirements and regular housekeeping activities in accordance with the regulatory and performance standards of the organization. System authorization of encoding of credit limits, limit activation, CA’s, Facility Offer Letter (FOL) and other related releases from Credit / Documentation Unit, Project Payment Certificate (PPC) discounting/ settlements, Share Valuation Report (SVR), availment tickets, suspension of interest, write-off entries, charges and fees, fixed deposit lien release and all other limit control related tasks Authorization of Internal Memos (IOM), Customer grade change. Monitor work submission channels (emails or any other workflow channels in use) for daily task allocation within the Unit Oversee issuance and sign off Liability/No Liability Certificates Authorization of corporate obligor details based on the requests received from UAE and International branches (in accordance with the approved operating model) in line with the local regulations of the respective jurisdictions. Ensure performance of daily or periodic tasks, updating of trackers, proper archival of documents in custody, oversee monthly activities including review of Credit limits in GLCMS, accuracy with regards to application of interest rates in system (ADI/ACI/GDI/GCI) Target 100% satisfaction rating by internal customers by providing superior service quality, manage internal customer relationships and ensure that queries and exceptions are addressed efficiently with proactive measures Ensure timely response to service and support requests, queries, escalations and deficiency reports Stay abreast of latest developing concepts, new regulations by the UAE Central Bank, other legal entities and Corporate Credit guidelines Create efficient leave plans within the team to support operational task Maximize available manpower to meet business demands Ensure rational distribution of tasks/transactions among team members Facilitate on the job training for staff and conduct knowledge sharing sessions Identify suitable training for self and team members Monitor overall output of the team Create adequate back-up for self and each team members Ensure timely performance feedback, recognition and acknowledgement Provide appropriate guidance and clarity to team members on adherence to organization values and policies Conduct regular constructive and objective performance feedback/review sessions Support Unit Head by undertaking designated back-up duties Support Unit Head in various business endeavours Undertake special projects/assignments as and when delegated by HO- CCU & Sanctions / HCAD / Senior Management ensuring timely and adequate engagement. Spearhead creation of comprehensive Standard Operating Procedures (SOP), Service Level Agreement (SLA), Process Note (PN) and other related guidelines and control tools. Track TAT against agreed SLA’s and provide regular updates to Management on unit productivity. Ensure adherence to published Standard Operation Procedures (SOP) and understanding of relevant products, procedures and Delegation of Authority (DOA) of the Bank. Complete the annual Risk and Control Self- Assessment (RCSA) exercise as required and perform operational risk control assurance testing as required for the RCSA. Maintain and update the annual Business Continuity Plan (BCP) for the Unit, Conduct Business Impact Analysis (BIA) and Risk Assessment to identify critical business functions / processes. Prepare and analyse various reports as directed by HO- CCU & Sanctions / HO-CAD/ Senior Management To identify service improvement opportunities and spearhead implementation Report Key Risk Indicators (KRI) and operational near miss/loss incidents in a timely manner. Policies, Systems, Processes & Procedures Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner. Demonstrate compliance to organization’s values and ethics To support the establishment of a value drive culture within the bank all times with Continuous Improvement, contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction. Reporting Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards. Zero Loss; NIL near miss / income leakage event; target zero high risk error Target zero complaints, minimum 95 % adherence to TAT standards as agreed w

Direct supervision and engagement on timely fulfilment of day-to-day tasks, business requirements and regular housekeeping activities in accordance with regulatory and performance standards. System authorization of encoding of credit limits, limit activation, CA’s, Facility Offer Letter (FOL) and other related releases from Credit / Documentation Unit, Project Payment Certificate (PPC) discounting/ settlements, Share Valuation Report (SVR), availment tickets, suspension of interest, write-off entries, charges and fees, fixed deposit lien release and all other limit control related tasks. Authorization of Internal Memos (IOM), Customer grade change. Monitor work submission channels for daily task allocation within the Unit. Oversee issuance and sign off Liability/No Liability Certificates. Authorization of corporate obligor details based on requests from UAE and International branches in line with local regulations. Ensure performance of daily or periodic tasks, updating trackers, proper archival of documents. Oversee monthly activities including review of Credit limits in GLCMS, accuracy of interest rate application in system (ADI/ACI/GDI/GCI). Aim for 100% internal customer satisfaction by providing superior service quality and proactive query resolution. Ensure timely response to service requests, queries, escalations and deficiency reports. Stay updated on regulations by UAE Central Bank and Corporate Credit guidelines. Create efficient leave plans, maximize manpower, and ensure rational task distribution. Facilitate on-the-job training and knowledge sharing. Identify training opportunities for self and team, monitor output, ensure backups. Provide timely performance feedback and recognition. Guide team on adherence to values and policies. Support Unit Head with back-up duties and special projects. Spearhead creation of SOPs, SLAs, Process Notes and guidelines. Track TAT against SLAs and report productivity to Management. Ensure adherence to SOPs and DOA. Complete annual RCSA and perform risk control testing. Maintain annual BCP, conduct BIA and risk assessments. Prepare and analyze various reports for senior management. Identify service improvements and implement them. Report Key Risk Indicators and near-miss incidents promptly. Follow departmental policies and pursue continuous improvement and cost reduction. Support reporting requirements with timely and accurate statements and reports to meet standards. Target zero loss and high adherence to TAT; target zero complaints.