Branch Sales Executive - East Coast Area (Outsource Role)

Role: BRANCH SALES EXECUTIVE Location: East Coast (Fujairah / Ras Al-Khaimah) Role Purpose: To source Personal Finance Application from the local market and sourcing of business should be within ADIB permitted policy and procedure. Key Accountabilities of the role Main Responsibilities To source New to Bank Personal Finance, Covered Cards, Auto & Takaful products to the specified target segment and achieve or exceed the assigned target. To prepare & maintain DSR (Daily Sales Report) for the entire visited customers & company visits. Create and maintain good relationship with all the business entities / individuals where the business sourced. To visit potential companies / institutions, to finalize business deals within the targeted turnaround time based on ADIB policy & procedure and give feedback to RSS. Full awareness on product knowledge and implementing them at all times. Deliver a timely prompt service to the Customers. Adhere with stipulated office timing, follow strictly, secrecy norms, maintain data confidentiality & be presentable. DSR should be submitted to the respective Branch Manager by end of day with complete details. The above will be observed and non-compliance will be escalated. Regular / Occasional Responsibilities Prepare and review Standard Credit Application and ensure all information provided are accurate and ensure authenticity of the critical documents (i.e. Cheque, Copies of: Bank Statement, Passport, Emirates ID, Salary certificate etc.) prior sending to PU for processing. To ensure that all applications submitted are error free and rectify the error in case of any. Follow the approval process and escalate the delay to BM/OSM, if any. Execute Murabaha contract with the customer representing ADIB, and prepare the file as per the check list, forward card allocation for card issuance through the coordinators within 24 hours of completing signing formalities with customer. Check the Finance disbursement and notify the BM/OSM in case of delay. To maintain a good rapport with Inter-department / peers by ensuring a smooth flow of business. To participate in activities assigned by your BM/OSM /line manager during promotions. Initiate cross-sell other banking products on best efforts basis (when required). Escalate customer complaints to the supervisor level immediately, if any. Specialist Skills / Technical Knowledge Required for this role: Broad knowledge of ADIB’s PF and other RBG products & services. Fair knowledge of service standards, Sales skills and Computer skills. Good Knowledge of UAE banking practices, regulations & risks. Thorough Knowledge of all the Regulations issued by Central Bank of UAE General awareness of competitors in the local market.

Broad knowledge of ADIB’s Personal Finance (PF) and other Retail Banking Group (RBG) products & services. Fair knowledge of service standards, sales skills and computer skills. Good knowledge of UAE banking practices, regulations & risks. Thorough knowledge of all regulations issued by the Central Bank of UAE. General awareness of competitors in the local market.

Source New to Bank Personal Finance, Covered Cards, Auto & Takaful products to the specified target segment and achieve or exceed targets. Prepare & maintain Daily Sales Report (DSR) for all visited customers & company visits. Build and maintain good relationships with business entities and individuals where business is sourced. Visit potential companies/institutions to finalize business deals within ADIB policy timelines and provide feedback to RSS. Maintain product knowledge and apply it consistently. Deliver timely, prompt service to customers. Adhere to office timings, maintain confidentiality, and present oneself professionally. Submit DSR to Branch Manager daily with complete details. Prepare and review Standard Credit Application ensuring information authenticity (e.g., Cheque, Bank Statements, Passport, Emirates ID, Salary certificate) before sending to Processing Unit. Ensure applications are error-free and rectify errors. Follow approval process and escalate delays to BM/OSM if any. Execute Murabaha contracts and prepare files per checklist; forward card issuance coordination within 24 hours after signing. Monitor disbursement timelines and notify BM/OSM of delays. Maintain good inter-department rapport to ensure smooth business flow. Participate in promotions as directed by BM/OSM/line manager. Initiate cross-sell of other banking products when appropriate. Escalate customer complaints to supervisor if needed.