IHG Hotels & Resorts
Reservation Agent
Doha, QatarPosted 1 weeks ago
- Salary
- AED 9k–12k a month· est.
- Job type
- Full time
- Level
- Junior
- Field
- Hospitality & Tourism
- Work mode
- On site
About the role
Your day to day •Sell the voco® Doha West Bay Suites product and services using up-selling and suggestive selling techniques •Promote the Hotel’s products and services •Maintain a high level of product and service knowledge about voco® Doha West Bay Suites. •Prepare and execute action plans which increase reservation sales and associated business •Record and process reservations made by phone/email •Offer waitlist reservations, if rooms are not available for the requested period. •Process amendments to reservations such as extensions, early departures, etc •Manage “no show” reservations by investigation and recording of same •Maintain knowledge of special rates/ offers/ promotions •Monitor reservation levels and inform Managers of current and future occupancy rates •Prepare reports as requested
Responsibilities
- Sell the voco® Doha West Bay Suites product and services using up-selling and suggestive selling techniques
- Promote the Hotel’s products and services
- Maintain a high level of product and service knowledge about voco® Doha West Bay Suites.
- Prepare and execute action plans which increase reservation sales and associated business
- Record and process reservations made by phone/email
- Offer waitlist reservations, if rooms are not available for the requested period.
- Process amendments to reservations such as extensions, early departures, etc
- Manage “no show” reservations by investigation and recording of same
- Maintain knowledge of special rates/ offers/ promotions
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Prepare reports as requested
Skills
- Reservation management
- Upselling
- Customer service
- Phone and email communication
- Knowledge of hotel rates and promotions
- Record keeping
- Amendments processing
- No-show handling
- Occupancy monitoring
- Report preparation
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