Chief Concierge at Kimpton Sevn Dubai (Pre-Opening)

At Kimpton Sevn Dubai, Concierge is more than knowing where to go. It's about knowing what will make this particular guest smile. Whether it's finding a hidden gem, securing the perfect table, arranging a last-minute celebration, or sharing a side of Dubai they wouldn't discover on their own, every request is an opportunity to create a memorable moment. We are looking for a Chief Concierge who brings personality, curiosity, local knowledge, strong connections, and a genuine passion for people. You won't simply lead a Concierge team. You'll help define how guests experience Kimpton Sevn Dubai. One Guest. One Conversation. One Great Story. At Kimpton, great service doesn't feel scripted. It feels personal. As Chief Concierge, you will help create an experience that is: • Warm, intuitive, and genuinely human • Personalised around each guest • Connected to the best of Dubai • Effortless behind the scenes and memorable in front of the guest • Elevated without ever feeling formal or stiff Because luxury isn't always about having more. Sometimes it's about knowing exactly what matters. Why This Role Matters The Concierge is where the hotel meets the city. You will: • Lead the daily Concierge operation and set the tone for exceptional service • Build genuine relationships with guests and anticipate their needs • Develop a strong network of trusted local partners • Create personalised recommendations and memorable experiences • Lead, coach, and inspire the Concierge team • Champion service recovery with empathy and creativity • Help establish the personality and identity of the Concierge operation Your goal is simple: Make guests feel known, not just looked after. The Gig Reporting to the Director of Front Office, the Chief Concierge will lead the Concierge operation at Kimpton Sevn Dubai. • The Opportunity: Build something from the ground up as part of a luxury lifestyle hotel pre-opening team • The Focus: People, personality, local connection, and unforgettable experiences • The Impact: Create a Concierge culture that feels unmistakably Kimpton You won't be inheriting someone else's Concierge operation. You'll be creating ours. Stay Human At Kimpton, luxury can be relaxed, personal, and full of personality. In this role, you will: • Lead with warmth, confidence, and authenticity • Encourage curiosity, creativity, and individuality • Empower colleagues to take ownership • Build genuine relationships with guests and partners • Create a culture where people feel trusted and valued We don't just want people who know the answers. We want people who know the people. Your Day-to-Day No two days will look the same. One moment you may be helping a guest discover their new favourite restaurant. The next, you're arranging a last-minute birthday surprise, welcoming a returning guest by name, or introducing a colleague to a new local partner. Your world will include: Concierge & Guest Experience • Lead daily Concierge operations and ensure seamless service • Build relationships with guests and personalise their experience • Arrange dining, transportation, entertainment, wellness, shopping, and special experiences • Recognise VIP, returning, and special-occasion guests • Own guest requests from start to finish • Handle service recovery with empathy and creativity Team Leadership • Lead, coach, and develop the Concierge team • Conduct daily briefings and share local knowledge • Encourage ownership, confidence, and creative thinking • Maintain high service standards while allowing personality to shine Dubai & Partnerships • Maintain exceptional knowledge of Dubai and the UAE • Discover new restaurants, experiences, events, and hidden gems • Build strong relationships with local hospitality and lifestyle partners • Create a trusted network that benefits our guests Pre-Opening • Help build the Concierge operation from the ground up • Develop SOPs, service standards, and guest experience guidelines • Build the local partner network and Dubai knowledge database • Support recruitment, training, and team development • Participate in mock services and pre-opening readiness What Success Looks Like • Guests feel genuinely known and cared for • Recommendations feel personal, not generic • Strong guest satisfaction and positive feedback • A confident, engaged, and knowledgeable Concierge team • Strong relationships with local partners • Seamless handling and follow-up of guest requests • A Concierge operation that reflects

Lead daily Concierge operations and ensure seamless service; Build relationships with guests and personalise their experience; Arrange dining, transportation, entertainment, wellness, shopping, and special experiences; Recognise VIP, returning, and special-occasion guests; Own guest requests from start to finish; Handle service recovery with empathy and creativity; Lead, coach, and develop the Concierge team; Conduct daily briefings and share local knowledge; Encourage ownership, confidence, and creative thinking; Maintain high service standards while allowing personality to shine; Maintain exceptional knowledge of Dubai and the UAE; Discover new restaurants, experiences, events, and hidden gems; Build strong relationships with local hospitality and lifestyle partners; Create a trusted network that benefits our guests; Help build the Concierge operation from the ground up; Develop SOPs, service standards, and guest experience guidelines; Build the local partner network and Dubai knowledge database; Support recruitment, training, and team development; Participate in mock services and pre-opening readiness.