F&B Captain

Crowne Plaza Muscat OCEC is a distinguished five-star hotel located within the iconic Oman Convention and Exhibition Centre in Muscat. Combining modern luxury with traditional Omani hospitality, the hotel offers exceptional accommodation, world-class dining, and state-of-the-art meeting and event facilities. As a preferred destination for business travellers, conference delegates, and leisure guests, Crowne Plaza Muscat OCEC prides itself on delivering personalized service, innovative experiences, and seamless connectivity. Strategically positioned in Oman’s vibrant capital, it serves as a gateway to the region’s cultural heritage and burgeoning business landscape.​ What is the job?​ The F&B Captain is responsible for supervising and coordinating the daily operations of a Food & Beverage outlet, ensuring high-quality service and guest satisfaction. This role serves as a team leader during shifts, guiding F&B attendants and service staff to deliver seamless, professional, and efficient service. The F&B Captain ensures compliance with IHG standards, health and safety regulations, and operational procedures while fostering a positive work environment and supporting revenue targets.​ Your day to day​ • Supervise service staff to ensure professional, efficient, and courteous guest service at all times.​ • Monitor the quality of food and beverage service, ensuring correct presentation, temperature, and portioning.​ • Greet and interact with guests to ensure satisfaction, handling inquiries, requests, or complaints professionally.​ • Provide menu knowledge to staff and guests, including ingredients, specials, and beverage pairings.​ • Ensure guest preferences and special requirements are communicated and fulfilled accurately.​ • Lead, motivate, and support F&B attendants and junior staff during shifts.​ • Assign tasks and responsibilities to team members according to operational needs.​ • Conduct on-the-job training for staff, promoting skill development and service excellence.​ • Monitor staff performance, grooming, and adherence to service standards and policies.​ • Ensure staff follow health, safe

Supervise service staff to ensure professional, efficient, and courteous guest service at all times. Monitor the quality of food and beverage service, ensuring correct presentation, temperature, and portioning. Greet and interact with guests to ensure satisfaction, handling inquiries, requests, or complaints professionally. Provide menu knowledge to staff and guests, including ingredients, specials, and beverage pairings. Ensure guest preferences and special requirements are communicated and fulfilled accurately. Lead, motivate, and support F&B attendants and junior staff during shifts. Assign tasks and responsibilities to team members according to operational needs. Conduct on-the-job training for staff, promoting skill development and service excellence. Monitor staff performance, grooming, and adherence to service standards and policies.