Hostess - InterContinental Riyadh

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following: • Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards • Ensure restaurant operating equipment is clean and in working order • Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy • Welcoming guests to the Restaurant, by using the Restaurant name • Inquiring if they have a reservation and noting it in the reservation book if they do • Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book • Being attentive to guest requests • Escort guests to their preferred table or reserved table and seat guests according to restaurant standards • Take telephone bookings and document in the Reservation book according to restaurant standards • Train wait staff and bus staff in hostess standards • Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor • Maintain responsibility of cleanliness of hostess stations • Maintain responsibility of cleanliness of all menus and drink menus • Assist with beverage service • Assist with food service • Maintain detailed knowledge of menu, including daily specials • Ensure tables are cleared quietly and efficiently • Carry food and beverage trays in a safe manner to minimize breakages • Complete dockets accurately and clearly • Maintain current information on all general activities of the hotel Occupational Health and Safety Responsibilities • Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures •

Meet and greet guests at the front of the restaurant; ensure the restaurant is ready to receive guests and that wait staff and tables are prepared; maintain cleanliness and proper functioning of restaurant equipment; uphold impeccable uniform and personal presentation standards; welcome guests by restaurant name; check reservations and note them in the reservation book; create reservations with dining preferences when needed; be attentive to guest requests; escort guests to their preferred or reserved tables and seat guests according to standards; take telephone bookings and document them in the reservation book; train wait staff and bus staff in hostess standards; resolve guest complaints where possible and report incidents to the supervisor; maintain cleanliness of hostess stations and all menus; assist with beverage and food service; maintain detailed knowledge of the menu including daily specials; ensure tables are cleared quietly and efficiently; carry food and beverage trays safely to minimize breakages; complete dockets accurately and clearly; stay informed on general hotel activity