Call Centre Agent

King’s College Hospital London – Dubai is seeking a professional and customer-focused Call Centre Agents to support our patient services team. This role is ideal for individuals with strong communication skills and a passion for delivering exceptional service in a healthcare setting. About King’s: As part of the prestigious King’s College Hospital London network, our Dubai facilities are committed to providing world-class healthcare with a focus on patient experience, safety, and service excellence. Role Overview: The Call Centre Agent will be responsible for handling inbound and outbound calls, assisting patients with appointment bookings, general inquiries, and ensuring a smooth and efficient communication experience. Key Responsibilities: • Answer incoming calls promptly and professionally. • Assist patients with appointment scheduling, service information, and follow-ups. • Handle patient inquiries and direct calls to appropriate departments. • Maintain accurate records of calls and patient interactions. • Ensure confidentiality and compliance with hospital policies. • Support peak periods and special campaigns as needed. Requirements: • Previous experience in a call centre or customer service role (healthcare experience preferred). • Excellent verbal communication and listening skills. • Proficiency in using call centre software and CRM systems. • Ability to multitask and remain calm under pressure. • Fluent in English; Arabic or other languages are a plus. • Availability for flexible shifts

Previous experience in a call centre or customer service role (healthcare experience preferred). Excellent verbal communication and listening skills. Proficiency in using call centre software and CRM systems. Ability to multitask and remain calm under pressure. Fluent in English; Arabic or other languages are a plus. Availability for flexible shifts.

Answer incoming calls promptly and professionally. Assist patients with appointment scheduling, service information, and follow-ups. Handle patient inquiries and direct calls to appropriate departments. Maintain accurate records of calls and patient interactions. Ensure confidentiality and compliance with hospital policies. Support peak periods and special campaigns as needed.