Reservations Agent at InterContinental Dubai Marina

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina Hotel & Residences as Reservations Agent. InterContinental Dubai Marina is a Five Star luxury hotel & residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence. A little taste of your day-to-day: Your role will include but not be limited to: • Handle all reservation inquiries via phone, email, and online channels promptly and professionally. • Process reservations in accordance with hotel standards and brand guidelines. • Maximize room occupancy and revenue by using up-selling and cross-selling techniques. • Maintain up-to-date knowledge of room types, rates, promotions, packages, and hotel facilities. • Ensure accuracy in guest profiles, billing instructions, and special requests. • Assist with group bookings and coordinate with Sales & Events for special requirements. • Liaise closely with Front Office, Sales, and Revenue teams to ensure seamless communication. • Monitor availability and adjust reservations accordingly to optimize room inventory. • Resolve guest issues and requests in a timely and courteous manner. • Maintain accurate records and reports as required by management. • Maintain confidentiality of guest and hotel information at all times. Why you will love this job: • Work in a dynamic, high-energy environment where no two days are the same. • Learn new skills, receive mentorship, and have opportunities for career growth. • Be part of a supportive team that values collaboration and fun. • Enjoy benefits like staff discounts, and a creative, inspiring workplace. Ideally, you'll have some or all the following qualifications and experience we're looking for: • 2+ years in a similar role. • Strong communication skills and ability to stay calm under pressure. • Passion for hospitality with a focus on guest satisfaction. • Positive and approachable personality. What you can expect from us: We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry. Our mission is to welcome everyone and create inclusive teams where we celebrate