Receptionist | Al-Futtaim Automotive | Fujairah

Job Requisition ID: 183464 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Overview of the role Are you passionate about delivering exceptional customer service and creating a lasting first impression? We are currently looking for a Receptionist in Fujairah within our Automotive Aftersales operations. As a Receptionist, you will be the welcoming face and first point of contact for our customers, ensuring every interaction is professional, friendly, and seamless. You will play an important role in managing customer enquiries, coordinating service appointments, and supporting the smooth daily operations of our service centres. What you will do - Welcome and assist walk-in and appointment customers, ensuring a positive customer experience. - Direct customers to the appropriate Service Advisors or Managers based on their requirements. - Handle incoming calls professionally, respond to enquiries, and ensure timely call transfers and message delivery. - Coordinate service appointments and support follow-up activities for missed appointments. - Provide accurate information regarding service centre locations, operating hours, and available services. - Escalate technical enquiries and customer complaints to the appropriate team members. - Support daily administrative activities and maintain effective communication across the service centre. Required skills to be successful - Excellent communication and interpersonal skills with a customer-first mindset. - Strong telephone etiquette and professional presentation. - Ability to multitask and remain organised in a fast-paced customer service environment. - Good command of English; Arabic communication skills are an advantage. - Strong coordination and problem-solving abilities. - Ability to handle customer enquiries with professionalism, patience, and efficiency. About the team You will be part of a dynamic Automotive Aftersales team committed to delivering outstanding customer experiences and operational excellence. Working closely with Service Advisors, Reception Managers, and other service centre colleagues, you will contribute to creating a welcoming environment where customer satisfaction, teamwork, and service quality are top priorities. What equips you for the role - High School Diploma or equivalent qualification. - Minimum 3 years of experience in a receptionist, front desk, or similar customer-facing role within the service industry. - Previous experience in an automotive service centre or similar customer service environment is an advantage. - ICDL certification or equivalent computer proficiency is desirable. - Knowledge of SAP systems is an added advantage. - Ability to work effectively in a busy service environment while maintaining high customer service standards. We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application. Additional Internal Information: • Reports to: Sales Manager Note:- You must have been an Al-Futtaim employee for at least 18 months in order to be considered. You must inform your HRBP in confidence of your application. Please note that this vacancy may be advertised externally in the next week so apply without delay.

High School Diploma or equivalent qualification. Minimum 3 years of experience in a receptionist, front desk, or similar customer-facing role within the service industry. Previous experience in an automotive service centre or similar customer service environment is an advantage. ICDL certification or equivalent computer proficiency is desirable. Knowledge of SAP systems is an added advantage.

Welcome and assist walk-in and appointment customers, ensuring a positive customer experience. Direct customers to the appropriate Service Advisors or Managers based on their requirements. Handle incoming calls professionally, respond to enquiries, and ensure timely call transfers and message delivery. Coordinate service appointments and support follow-up activities for missed appointments. Provide accurate information regarding service centre locations, operating hours, and available services. Escalate technical enquiries and customer complaints to the appropriate team members. Support daily administrative activities and maintain effective communication across the service centre.