Emiratization | Receptionist | Al-Futtaim Automotive | BYD | DIP

Overview Of The Role: • The Receptionist is the first point of contact for visitors and callers, ensuring smooth communication and efficient front-desk operations. This role is critical in maintaining the company's professional image through excellent customer service and organizational skills. The Receptionist supports day-to-day administrative activities, coordinates with internal teams, and contributes to a seamless interaction between the customers and the Aftersales division, facilitating a positive customer experience. What You Will Do: Meeting and Visitor Coordination • Ensure meetings are scheduled effectively. • Assist visitors with access, seating, and refreshments without delays. Front Desk Operations • Greet visitors and callers professionally. • Maintain a neat and organized reception area. Customer Service Excellence • Obtain positive feedback from visitors and staff. • Resolve issues promptly and courteously. Communication Management • Direct calls and inquiries accurately and efficiently. • Relay messages in a timely manner. Administrative Support • Complete required reports, correspondence, and documentation accurately and submit them on time. Record and Data Maintenance • Keep visitor logs, contact lists, and internal records accurate, up-to-date, and confidential. Support to Aftersales Operations • Coordinate between reception and the Aftersales team to contribute to smooth workflow and customer satisfaction. Required Skills To Be Successful: • Excellent verbal and written communication skills in English. • Strong customer service orientation and professional demeanor. • Proficient in MS Office applications (Outlook, Word, Excel). • Ability to multitask and manage a busy front-desk environment. What Qualifies You For The Role: • Diploma or Bachelor's degree in Business Administration or a related field (preferred). • 1-3 years of experience in a front-desk, customer service, or administrative role, ideally within an automotive or service-oriented environment. • Excellent verbal and written communication skills in English. Proficiency in Arabic is an advantage. • Proficient in MS Office applications (Outlook, Word, Excel) with strong organizational and time-management skills.

Diploma or Bachelor's degree in Business Administration or a related field (preferred). 1-3 years of experience in a front-desk, customer service, or administrative role, ideally within an automotive or service-oriented environment. Excellent verbal and written communication skills in English. Proficiency in Arabic is an advantage. Proficient in MS Office applications (Outlook, Word, Excel) with strong organizational and time-management skills.

Meeting and Visitor Coordination: Ensure meetings are scheduled effectively. Assist visitors with access, seating, and refreshments without delays. Front Desk Operations: Greet visitors and callers professionally. Maintain a neat and organized reception area. Customer Service Excellence: Obtain positive feedback from visitors and staff. Resolve issues promptly and courteously. Communication Management: Direct calls and inquiries accurately and efficiently. Relay messages in a timely manner. Administrative Support: Complete required reports, correspondence, and documentation accurately and submit them on time. Record and Data Maintenance: Keep visitor logs, contact lists, and internal records accurate, up-to-date, and confidential. Support to Aftersales Operations: Coordinate between reception and the Aftersales team to contribute to smooth workflow and customer satisfaction.