Sales Executive | Al-Futtaim Automotive - BYD | KSA

Job Requisition ID: 177936 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Position Summary The Sales Executive is the front-line representative of the brand, responsible for achieving monthly vehicle sales targets while delivering a high-quality customer experience across the full sales journey. The role combines structured lead management, strong customer engagement, and commercial awareness to drive unit sales, F&I penetration, and trade-in conversions. By maintaining disciplined pipeline management and delivering a consistent showroom experience, the Sales Executive directly contributes to revenue growth, customer satisfaction (NPS/CSV), and brand reputation. The position requires a results-driven approach, strong product knowledge, and the ability to convert opportunities into successful sales while maintaining compliance with dealership and OEM standards. Key Responsibilities Sales Performance • Achieve monthly unit sales targets across new and used vehicles in line with dealership and brand objectives • Deliver targets on Finance & Insurance (F&I) products, extended warranties, accessories, and trade-in conversions • Maintain strong pipeline coverage across all enquiry channels to support consistent sales performance • Follow structured sales processes including needs analysis, product presentation, negotiation, and closing Lead & Customer Management • Manage walk-in, telephone, and digital enquiries within defined response time standards • Capture accurate and complete customer information (Iqama / National ID, contact details, preferences) within CRM / DMS systems • Conduct structured customer engagement including needs analysis, vehicle demonstration, test drives, and follow-ups • Maintain continuous follow-up on open leads to improve conversion rates and reduce lost opportunities Product & Market Knowledge • Maintain in-depth knowledge of vehicle specifications, pricing, features, and current marketing campaigns • Stay updated on competitor products, pricing strategies, and market trends to effectively handle customer objections • Complete all mandatory OEM and dealership training programmes to maintain product and process knowledge Customer Experience & NPS • Deliver a premium and consistent showroom experience aligned with brand standards from first contact to vehicle handover • Coordinate with Handover Specialists, Service teams, and internal departments to ensure seamless delivery • Conduct post-sale follow-ups to ensure customer satisfaction, generate referrals, and protect NPS / CSV performance • Build long-term customer relationships to support repeat business and brand loyalty Compliance & Reporting • Ensure full compliance with OEM standards, regulatory requirements, and internal sales processes including KYC and financing documentation • Maintain accurate and up-to-date records of leads, pipeline activity, and customer interactions within CRM / DMS systems • Prepare and submit daily, weekly, and monthly sales activity reports to the Sales Manager • Ensure proper documentation for every transaction including quotations, invoices, and delivery documentation Educational Requirements • Diploma or Bachelor’s Degree in Business Administration, Marketing, or a related discipline Experience Requirements • Minimum 1–3 years of automotive retail sales experience within a franchised dealership environment in KSA • Proven track record of achieving unit sales targets, F&I penetration, and trade-in conversions • Experience handling high-volume showroom environments is strongly preferred Technical Skills • Proficiency in CRM and Dealer Management Systems (DMS) for lead tracking and sales pipeline management • Strong Microsoft Office skills, particularly Excel and Outlook • Understanding of F&I products, financing structures, and basic deal calculations • Ability to manage customer data, reporting, and sales documentation with high accuracy • Valid Saudi Arabia driving license About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with pr