Engineer Change Management

Important: After reviewing the key responsibilities and deciding to apply, you will need to complete an AI-based chat interview. This is part of the application process. The interview is not timed, but please complete it within a reasonable period so your application can move forward. Key Accountabilities • Presiding the CAB Meeting - discussion of all planned RFCs (Fixed / Mobile) • Post-assurance: Following on activity completion and triggering fault process if required • Attending to Maximo Tool RFC’s • Pre-assurance sanity check: Ensuring that all Change Requests, are examined through careful sanity check and make sure its executed and completed within defined KPI’s. • Sending Business Outage/Hazard Notification (if needed). • Adherence to Business concerns raise with regards on the SA / TC Notification (i.e. from National Interconnect, Platinum Desk, Business Customer Care, Virgin) - which should be catered and attended accordingly. • Assisting RFC sponsor, with regards to Maximo Tool Operation, his/her RFC for updates as new RFC SLA (end to end). • Providing bridge and providing technical/governance consultation to NIS, TSRM, TSO, IPSDP domain • Checking Validating extension reason and requirements, Follow the request with Operation for technical review • Conducting weekly change management advisory board meeting and Contributing to Adhoc requested meeting • On call roaster and after working hours support, Conducting Adhoc request on time, Assisting SOC, Business, NDO base on received Call • Attending Emergency RFC’s after working hours, Attending the carrier activities • To coordinate with other departments in Normal /Urgent activities. • Schedules and prioritizes Change Requests, assuring timely completion in accordance with customer need. • Handle day-to-day administration of the Maximo tools. • Provide reports on network performance, availability, SLA achievement and planned and unplanned outage activities on quarterly basis or as requested. Qualifications • Minimum Bachelor’s degree in electronic or computer Telecom Experience • 3 to 5 years of experience in a similar role in telecommunication industry Skills • To have excellent communication skill and be able to communicate up to C level • Complete knowledge of ETOM and ITIL • Eager to work on shift and flexible working hours • Expert on Microsoft products like (Excel, power point and word) • Be able to make eligible decision under the pressure and long working hour • Knowledge of share point and Maximo

Minimum Bachelor’s degree in electronic or computer Telecom. 3 to 5 years of experience in a similar role in telecommunication industry.