Executive - Clinic Administration

Responsible for supervising operational aspects of the medical centre within a specified practice to achieve excellent customer service, quality, cost, and delivery performance in line with company strategy, goals and values.

College Diploma - Any discipline or related fields.

I mplement and Improve Quality SOP’s and work closely with Quality Manager. • Coordinate Insurance process at clinic level. • Supervise daily accounts. • Coordinate with store; and raw materials purchase, movement and usage. • Supervise house-keeping & waste disposal. • Coordinate routine checks: in treatment rooms, procedure rooms to ensure best quality and on injections, vaccines and lab reagents expiry dates. • Keep a tab on MOH requirements at clinic, doctors and staff and ensure compliance. • Manage and maintain patient contact details and other internal documents. • Coordinate with Lab and Radiology departments and ensure accurate reports. • Coordinate visiting doctor’s appointments & coordination for Radio Talk. • Supervise front office administration. • Schedule and implement monthly duty roaster. • Supervise employee attendance (check in/out) and reporting. • While on duty ensure you are based in public areas to assist patients and supervise the consistent delivery of leading edge customer service • No patient should be left unattended more than 5 minutes from the time they arrive. • Facilitate, induct, train and develop and support staff on the job. • Actively get involved in staff performance management. • Supervise and coordinate absence & sickness of staff. • Communication of company messages. • Encourage effective teamwork across all departments. • Effectively participate and coordinate in organizing CME • Coordinate with Corp HR for staff queries and documentations. • Additionally, you are assigned to train and educate your staff adequately as per the guidance of HR.