Operations Specialist

Hiring category: Saudi / GCC National Operations Specialist District Office (DO) September 10, 2026 Position Description Location Al Khobar, Eastern, Saudi Arabia School / Site Central Office Division / Department Operations Office Position Type Support Staff Subject / Stages - Work days / Hours 210 days @ 8 hours per day Position status Full time Salary code Support Staff Eligible Applicants Saudi National/ GCC Position start date As Soon As Possible Application deadline Until filled Reports To Joseph Bearns- Director of Operations and Facilities Requisition Number 08-2627-076 Summary The Operations Specialist will handle general responsibilities commonly shared by all staff in the support services office. In addition to these, the specialist will take on specialized duties based on the specific areas assigned. The Operations Specialist is expected to collaborate with the Operations Departments to support both the Central Office and all ISG Schools, which include the ISG Central Office, ISG Al Maha, ISG Dammam, ISG Jubail, and Sara Village School. This position will report directly to the ISG Operations Manager and the Director of Operations. Position Duties The successful candidate will be expected to perform the following general responsibilities: - Demonstrate commitment to the safety and security of children and young people ( child protection ). - Respond to urgent maintenance and custodial requests, dispatching them to appropriate personnel. - Manage communications and inquiries received through the Support Services inbox. - Track and assign maintenance requests via Apps to designated teams. - Manage procurement activities, including processing purchase requests and finance documents, sourcing vendors, coordinating deliveries, and reviewing contractor invoices. - Organize monthly maintenance schedules and liaise with external contractors (e.g., pest control, fire safety, pool testing). - Maintain inventory of office, IT and maintenance supplies for Support Services. - Process and arrange signage requests for doors, tables, and plaques. - Assist with shipment sorting and distribution across ISG campuses. - Provide comprehensive administrative support to the ISG Operations Department, including maintaining records and databases, managing correspondence and reports, and coordinating meetings and communications. - Reconcile procurement cards, petty cash, and assist with departmental budget tracking. - Assist with Operations projects, events, and special initiatives as required. - Assist with the onboarding and offboarding for new contractors (issuance of ID, Code of Conduct, and CP training) - Releasing and Ordering of toners and staples. - Perform other duties as assigned by the Director of Operations. The successful candidate will be expected to undertake one or more of the following specialized responsibilities: Villa Setups - Procuring household kits and groceries for the new incoming ISG staff who will be residing in ISG-approved accommodation. - Overseeing the cleaning and setup of villas prior to their occupancy. - Managing and updating accommodation inventory for onboarding and offboarding staff. Events - Maintain and update event calendars; review All-in-One Forms. - Consolidate weekly schedules; coordinate event setups. - Monitor and track event-related staff overtime and trade day usage. - Manage the inventory of equipment, tools, furniture, and materials that are used for ISG events. Mail - Manage mail operations, including internal mail runs, external mail services through SPL and DHL as needed, distribution, staff inquiries, and postage supply maintenance. Transportation - Coordinate and process ISG staff transportation for pre-approved business trips, adhering to ISG policies, and process transportation requests with required approvals. - Process transportation-related invoices and expense reports accurately, ensuring compliance with ISG financial procedures. - Handling drivers’ Overtime and vehicle authorizations. - In charge of maintaining all ISG vehicles across all campuses. Helpdesk - Serve as the initial point of contact for end-users seeking assistance with Google Workspace applications via phone, email, and/or ticketing system. - Provide prompt, courteous, and accurate first-level technical support, aiming for first-call resolution whenever possible. - Escalate complex technical issues that require in-depth knowledge to a Google Administrator, providing detailed information about the problem and troubleshooting steps taken. - Potentially assist with basic IT support tasks beyond Google Workspace as needed (e.g., password resets, basic hardware troubleshooting). - Manage IT inventory and coordinate repair services. Operations Support and Purchasing - Manage IT and non-IT purchase inquiries and requests from the District Office and all schools, including research, vendor coordination, quote acquisition, and processing of finance documents (e.g., CJF, bid analysis). -

Demonstrate commitment to child safety and protection; respond to urgent maintenance and custodial requests and dispatch to appropriate personnel; manage communications and inquiries via the Support Services inbox; track and assign maintenance requests via Apps to designated teams; manage procurement activities (purchase requests, finance documents, sourcing vendors, coordinating deliveries, reviewing contractor invoices); organize monthly maintenance schedules and liaise with external contractors (e.g., pest control, fire safety, pool testing); maintain inventory of office, IT and maintenance supplies for Support Services; process and arrange signage requests for doors, tables, and plaques; assist with shipment sorting and distribution across ISG campuses; provide comprehensive administrative support to the ISG Operations Department (records, databases, correspondence, reports, meetings and communications); reconcile procurement cards and petty cash; assist with departmental budget tracking; assist with Operations projects, events, and special initiatives; assist with onboarding and offboarding for new contractors (issuance of ID, Code of Conduct, CP training); release and ordering of toners and staples; perform other duties as assigned by the Director of Operations; undertake one or more specialized duties including Villa Setups (accommodation provisioning and villa setup), Events (calendar management and event coordination), Mail (mail operations and postage maintenance), Transportation (staff travel coordination and invoicing), and Helpdesk (first-level Google Workspace support and IT tasks); support and purchasing (IT and non-IT purchases, vendor coordination, quotes, and finance documents).