PROPERTY LEASING & MANAGEMENT

The leasing function covers the full cycle from property marketing through to tenant occupancy. Core responsibilities include: Marketing & Inquiry Management Coordinate with marketing teams to ensure property listings are accurate, attractive, and consistently up to date across all platforms. Respond promptly and professionally to all prospective tenant inquiries received via phone calls, emails, and walk-in visits. Schedule and conduct property viewings in a professional and engaging manner, presenting units in the best possible light. Tenant Qualification & Documentation Clearly explain property features, community benefits, and lease terms to prospective tenants to support informed decision-making. Assess each applicant's financial stability and suitability through background evaluation and supporting documents. Verify all required documentation, including Emirates ID, residency visa, and trade license for corporate tenants. Negotiation & Contract Preparation Negotiate rental terms including payment plans (cheque schedules) and lease duration in alignment with market conditions and company policy. Prepare tenancy contracts accurately and in a timely manner, ensuring all clauses comply with applicable UAE regulations. Ensure all agreements are fully signed, completed, and properly filed in the company system. Move-In Coordination Coordinate municipality registration and ensure full regulatory compliance prior to occupancy. Arrange pre-move-in unit inspections and oversee any required remedial works. Manage the key handover process and ensure all utilities and services are activated or transferred before the tenant takes occupancy. Lease Renewal Responsibilities Proactive lease renewal management is critical to maintaining occupancy rates and reducing tenant turnover. Key responsibilities include: Monitor all lease expiry dates and maintain a rolling renewal schedule, initiating contact with tenants 60 to 90 days prior to expiry. Build and maintain strong tenant relationships to encourage long-term retention and smooth renewal discussions. Address tenant complaints, maintenance issues, and outstanding requests proactively to strengthen satisfaction before renewal conversations. Research and propose revised rental terms based on current market conditions in Ras Al Khaimah, ensuring competitiveness while protecting company revenue. Negotiate rent adjustments, applicable discounts, or payment flexibility where justified, within approved authority limits. Prepare renewal agreements and updated tenancy contracts, and ensure tenant records are accurately updated in the property management system. Cheque Return & Payment Follow-Up Managing post-dated cheques and resolving payment failures is a core operational responsibility requiring accuracy, speed, and clear communication: Record and systematically track all post-dated cheques submitted by tenants across the portfolio. Identify bounced or returned cheques immediately upon notification from accounts and initiate follow-up without delay. Coordinate with tenants to arrange replacement cheques or alternative payment methods within agreed timelines. Escalate unresolved or repeated payment issues to management or the legal department for further action. Initiate legal proceedings when required, following company policy and UAE legal frameworks. Cheque Recall / Re-Date Request Handling Tenant requests to recall or re-date submitted cheques must be handled with strict verification and documentation protocols: Receive and log tenant requests, verifying their identity and tenancy details before proceeding. Check the current status of the relevant cheque (encashed, deposited, pending, or returned) through the accounts team. Validate the stated reason for the request against company policy and determine eligibility. Review any outstanding dues or adverse payment history associated with the tenant account. Confirm the cheque has not already been processed before any action is taken. Collect equivalent payment from the tenant prior to releasing or amending the original cheque. Issue an official receipt and provide a copy to the tenant as acknowledgment. Prepare a full documentation pack for management approval, including payment proof, original cheque details, and new cheque details where applicable. Submit the complete package for management sign-off before final processing. Tenant Move-In Process The move-in process ensures units are delivered to tenants in full readiness and that the handover experience reflects positively on the company: Confirm booking details with the incoming tenant, including agreed move-in date and lease terms. Coordinate with the maintenance department to schedule a pre-occupancy inspection and identify any outstanding repair or preparation work. Communicate estimated completion timelines to the tenant and provide regular updates. Ensure all maintenance work is completed to standard — including air conditioning servicing, MEP systems, paint

Marketing & Inquiry Management: coordinate with marketing teams to ensure property listings are accurate and up to date across platforms; respond promptly to inquiries; schedule and conduct property viewings. Tenant Qualification & Documentation: explain features and lease terms; assess applicant financial stability; verify Emirates ID, residency visa, and corporate tenant licenses. Negotiation & Contract Preparation: negotiate rental terms and payment plans; prepare tenancy contracts compliant with UAE regulations; ensure all agreements are signed and filed. Move-In Coordination: coordinate municipality registration and regulatory compliance; schedule pre-move-in inspections; manage handover and activation of utilities. Lease Renewal Responsibilities: monitor expiry dates and renewals; maintain tenant relationships; propose revised terms; prepare renewal agreements. Cheque Return & Payment Follow-Up: track post-dated cheques; handle bounced payments; coordinate replacement payments; escalate issues; initiate legal action when required. Cheque Recall / Re-Date Handling: verify identities and tenancy details; check cheque status; verify eligibility; review outstanding dues; collect equivalent payment; issue receipts; prepare documentation for management approval. Tenant Move-In Process: confirm move-in details; coordinate pre-occupancy maintenance; communicate timelines; ensure maintenance meets standards (AC, MEP, painting).