In Room Dining Server

Raffles Dubai We invite you to join the world of luxury hospitality at Raffles Dubai as our new In Room Dining Server to work together with the support of colleagues and superiors to create a luxurious and professional F&B experience for our guests. To remain motivated, efficient and guest centric to help the department and the hotel meet goals and objectives. To ensure absolute guest satisfaction and adhere to consistent standards under the supervision and guidance of the Outlet Leaders. This position reports to Supervisor/ Outlets Manager. KEY ROLES & RESPONSIBILITIES Uphold Raffles grooming, discipline, punctuality, and professional conduct standards at all times. Consistently apply LQA and Outlet service standards while maintaining operational efficiency and delivering Service Excellence. Maintain comprehensive knowledge of the menu, ingredients, preparation methods, beverages, allergens, and dietary requirements to provide accurate information and personalized recommendations. Address guests by name whenever appropriate and recognize VIP and repeat guests, respecting their preferences and ensuring relevant information is communicated to the Outlet Leader/Manager and accurately updated in Opera where required. Conduct guest satisfaction checks, respond professionally to feedback, and promptly report complaints, incidents, and operational challenges to Outlet Leadership in line with escalation procedures. Maintain knowledge of all hotel outlets, facilities, and services to assist guests effectively. Answer IRD calls promptly and professionally in the absence of the Order Taker, following established telephone etiquette and greeting standards. Accurately record and confirm guest orders, clarify special requests, and communicate dietary requirements to the kitchen. Recommend suitable dishes, beverages, and accompaniments to enhance the guest experience and support revenue targets. Prepare and deliver orders using appropriate trays and trolleys, ensuring correct setup, order accuracy, food quality, temperature, and presentation in accordance with Raffles standards. Deliver orders within established service timelines, observing guest privacy, discretion, and room-entry protocols. Present orders professionally in the guest room, explain the setup where appropriate, and confirm guest satisfaction. Follow established procedures for order clearance, tray and trolley collection, and the timely removal of used equipment from guest rooms and corridors. Manage special requests and service delays promptly, keeping guests and relevant team members informed and escalating unresolved concerns when necessary. Coordinate effectively with Culinary, Front Office, Housekeeping, Stewarding, Engineering, and other relevant departments to ensure seamless IRD operations. Complete all opening, closing, and side duties, ensuring required checklists are accurately completed. Maintain knowledge of coffee, tea, cocktails, and other menu beverages, ensuring correct preparation and presentation where applicable to the role. Maintain clean, organized, and hygienic workstations, pantries, service equipment, trays, and trolleys, following established hygiene procedures and a clean-as-you-go philosophy. Liaise with Housekeeping, Stewarding, and Engineering to address cleanliness, maintenance, and equipment-related concerns. Participate in monthly equipment inventories, promptly report discrepancies, and minimize waste, breakages, and equipment mishandling. Complete departmental paperwork, logs, and reports accurately and within established deadlines. Handle cash, billing, and financial transactions accurately, maintaining integrity and compliance with established procedures. Support colleagues across the Outlet and assist other Food & Beverage operations during peak periods as required. Maintain effective team communication through professional verbal interaction and approved internal communication platforms. Attend all mandatory training sessions and actively pursue continuous learning and professional development. Perform any additional duties assigned by the Outlet Leader or Hotel Management.

What will you bring to this role?  PERSONAL ATTRIBUTES Positive, energetic, and guest-focused personality. Impeccable grooming and professional presentation at all times. Strong work ethic with flexibility and willingness to support operational needs. Excellent interpersonal and communication skills. Friendly, respectful, and collaborative approach toward colleagues and leaders. Consistent use of professional verbal and non-verbal communication.  Embrace the Raffles brand promise and luxury in your role and in all your interactions.  Foster an inclusive environment where every individual feels valued and respected  QUALIFICATIONS Hospitality Studies is preferable Strong reading, writing and oral proficiency in the English language A second foreign language is a plus   EXPERIENCE Minimum of 2 year’s experience within Food & Beverage. Experience in 5* luxury hospitality or equivalent understanding of the job role.

Uphold grooming, discipline, punctuality, and professional conduct standards; apply LQA and Outlet service standards; maintain knowledge of menu, ingredients, beverages, allergens, and dietary requirements; address guests by name and recognize VIP/repeat guests; conduct guest satisfaction checks and report complaints; maintain knowledge of hotel outlets and services; answer IRD calls; record and confirm guest orders and communicate dietary requirements to kitchen; recommend dishes/beverages; prepare and deliver orders with correct setup and presentation; deliver orders within service timelines; present orders and confirm guest satisfaction; follow procedures for order clearance and equipment removal; manage special requests and service delays; coordinate with Culinary, Front Office, Housekeeping, Stewarding, Engineering; complete opening/closing duties; maintain knowledge of beverages; keep workstations clean; liaise with Housekeeping/Stewarding/Engineering for maintenance issues; participate in equipment inventories; complete departmental paperwork; handle cash and financial transactions; support colleagues and other F&B operations during peak periods; maintain team communication; attend mandatory training; perform additional duties as assigned.