Residence Manager

Rixos Marina Abu Dhabi Rixos Marina Abu Dhabi is looking for Residences Manager is the liaison between Residence owners and the hotel team. They will ensure compliance and managing all areas through setting and achieving financial objectives; developing and retaining colleagues; and exceeding ownership and residences expectations. These areas include all common areas, owner amenities, housekeeping, engineering, and valet. Fundamental Requirements Residences Operations Liaise at all times with the Hotel to ensure a smooth operation. Coordinate and manage the day-to-day operations of the residential entity. Solve operational challenges, concerns or problems that may arise at the property. At all times, focus on improving the overall flow of operations at the property, seeking ways to maximize and improve the effectiveness and efficiency through productivity and sustainable programs and correctly allocate resources, in order to increase residents satisfaction levels, as well as colleague productivity and satisfaction. Organize and oversee operational programs such as programs of preventative maintenance. Play a lead role in the management of Residences Common Areas and Owners Lounges. Homeowner Journey & Resident Relations Strategically lead and meticulously manage the complete Homeowner Journey across all phases: Handover: Seamless transition and onboarding process. Welcome & Orientation: Personalized integration into the residence and community. The Art of Living Well: Curating services that enhance daily life. Community: Fostering engagement and belonging among residents. Seamless Living: Ensuring effortless and enjoyable day-to-day operations. Rental Program Management: (If applicable) Oversee and optimize any residential rental programs. Responsible for resident/owner relations and for handling response alerts within the required time lines. Cultivate and nurture profound, lasting relationships with homeowners, serving as their primary point of contact and trusted advisor for all residential needs, inquiries, and lifestyle enhancement opportunities. Proactively anticipate and address homeowner concerns, ensuring swift and satisfactory resolutions. Service Excellence & Standards Establish, implement, and rigorously maintain Raffles’ legendary service standards through comprehensive operational procedures, policies, and training initiatives. Continuously evaluate and refine service delivery to ensure consistent excellence and anticipate homeowner needs. Ensure that Standard Operating Procedures (SOP’s) have been thoroughly understood and are being implemented by all colleagues. Ensure that all colleagues are properly trained on all Raffles service standards. Operational Oversight Oversee all aspects of residential property operations, including: Maintenance Excellence: Ensuring impeccable upkeep and proactive maintenance. Security Protocols: Implementing robust, discreet, and effective security measures. Concierge Services: Delivering personalized and anticipatory concierge support. Housekeeping Standards: Maintaining pristine residential environments. Amenity Management: Overseeing the immaculate presentation and optimal functionality of all residential amenities. Cross-Functional Collaboration Foster strong, collaborative relationships with departmental managers across the hotel to ensure integrated and seamless service delivery in areas such as: Property & Engineering Lifestyle & Domestic Services Hospitality Services (e.g., F&B, Spa access) Community & Communications Security & Access Control Champion and represent the Residences within the broader hotel operations. Foster a collaborative, respectful, and supportive environment with all hotel Heartists, ensuring seamless interdepartmental communication and service delivery. Team Leadership & Development Lead and support all department managers and colleagues in the achievement of their financial and operational targets via effective leadership and HR practices, policy and procedural development and appropriate colleague training activities. Monitor and act on staffing levels and productivity targets. Coordinate monthly leadership and weekly divisional meetings. Financial Management Manage the financial performance and provide meticulous budget oversight for all residential operations. Ensure optimal resource allocation, cost control, and revenue generation (where applicable), while upholding service excellence and homeowner satisfaction. Prepare and analyze financial reports, making data-driven decisions to enhance efficiency and profitability. Homeowners Association (HOA) & Governance Coordinate effectively with Homeowners Association (HOA) management, ensuring transparent communication, adherence to bylaws, and effective governance. Actively participate in HOA meetings and initiatives to support community harmony and enhance property value. Fulfil all obligations as outlin

Education & Experience:  • Minimum 3 – 5 years relevant experience within residential arena and or 5 years of Hotel Management  experience in a luxury hotel required • College education, preferably a degree in hospitality management. Personal Attributes:  • Strong communication skills, both oral and written • Strong relationship-building skills, able to create and maintain a positive business-like relationship with  all Owners, residents and colleagues. • Ability to attract, motivate, develop and retain colleagues with leadership potential. • Self-Motivated and able to work with minimal supervision. • Computer literate, able to use Microsoft Office (Word, Excel, Power Point).

Liaise with the hotel to ensure smooth operation; coordinate and manage day-to-day operations of the residential entity; solve operational challenges; improve overall flow of operations; organize and oversee preventive maintenance; manage Residences Common Areas and Owners Lounges; lead Homeowner Journey across phases (Handover, Welcome & Orientation, The Art of Living Well, Community, Seamless Living); oversee Rental Program Management; manage resident/owner relations and timely response; cultivate relationships with homeowners; address concerns promptly; establish and maintain service standards; ensure SOPs understood and followed; ensure training on service standards; oversee residential property operations (maintenance, security, concierge, housekeeping, amenities); foster cross-functional collaboration; lead and develop department managers and colleagues; monitor staffing and productivity; coordinate leadership and divisional meetings; manage financial performance and budget for residential operations; prepare financial reports; oversee HOA governance and participation in HOA meetings; ensure bylaws adherence; support community harmony and property value.