Airport Operations Officer

Synopsis Ready to take your career to new heights? Dream big, fly higher, join Etihad. As the proud national airline of the UAE, we are committed to empowering the next generation of leaders. The Etihad Airport Programme offers UAE Nationals the opportunity to launch a career with one of the world’s fastest-growing airlines. The Etihad Airport Operations Programme offers UAE Nationals the opportunity to launch a career with one of the world’s fastest-growing airlines. This hands-on training programme provides invaluable experience in airport and network operations, aircraft dispatch, and safety and security, preparing you for a future leadership role in aviation What to expect This three-to-four-year development programme will provide you with the skills needed for a role in airport ground operations. You’ll gain experience across key operational areas, ensuring seamless guest experiences and smooth airport operations. What you’ll achieve You will Build a solid understanding of airport operations through three key work placements: In Network Operations Control at Etihad HQ, the Hub Control Center and in Aircraft Dispatch at Abu Dhabi Airport. This ensures you gain a well-rounded experience across critical areas of the operation. Accountabilities Coordinate and deliver guest acceptance and handling across all airport touchpoints (check-in, boarding, arrivals), ensuring exceptional customer service and full compliance with safety, security, brand standards, policies, and procedures. Deliver performance in line with agreed KPIs, ancillary revenue goals, and customer service targets. Coordinate on-shift operations with internal and external stakeholders, including airline teams, handling partners, service providers, and local authorities, ensuring clear briefings, real-time updates, and effective communication. Manage flight editing and special guest requirements, including the planning and handling of VIP/MAAS, PRM, and other special-category guests. Liaise with Guest Control, Business Solutions, Network Control, and SOC to manage operational disruption and support emergency response. Why choose Etihad? At Etihad, we’re committed to developing the next generation of aviation leaders. With world-class training, mentorship, and on the job experience, you’ll gain the experience and skills needed to thrive in a dynamic industry.

UAE National aged 19+ with a valid family book  Have completed a minimum of a High School Diploma (accredited by the UAE Ministry of Education)  Are fluent in English  Have experience in a customer service position (preferred)  Are able to work on shift-based schedules  Can wear the Etihad uniform with pride  Completed or permanently exempted from UAE National Service (males only)

Coordinate and deliver guest acceptance and handling across all airport touchpoints (check-in, boarding, arrivals), ensuring exceptional customer service and full compliance with safety, security, brand standards, policies, and procedures. Deliver performance in line with agreed KPIs, ancillary revenue goals, and customer service targets. Coordinate on-shift operations with internal and external stakeholders, including airline teams, handling partners, service providers, and local authorities, ensuring clear briefings, real-time updates, and effective communication. Manage flight editing and special guest requirements, including the planning and handling of VIP/MAAS, PRM, and other special-category guests. Liaise with Guest Control, Business Solutions, Network Control, and SOC to manage operational disruption and support emergency response.